Qantas service standards under fire

poor-qf-serviceA Qantas Platinum Frequent Flyer this week hits out at Qantas and asserts that loyalty is repaid with disinterested service – and at a premium price! This member has been a platinum level flyer for many years and is becoming increasingly disheartened with the quality of service received at Qantas.

Poor service has been experienced across the board and in particular with the redeeming of award seats, dealing with lost property and the overall devaluing of the frequent flyer program. This member is a director of an organisation which spends some $800,000 per annum on international flights and is starting to consider moving their business elsewhere.

Our members are quick to suggest alternative carriers that may offer better service. Singapore airlines or Virgin Australia are suggested. However, many of our members feel that the Virgin lounge experience does not match the Qantas Club.

One member feels that a reduction in quality of service is not a Qantas-specific problem. An unavoidable evil in dealing with large businesses these days is that service across the board has declined at a rapid pace. Our members support diversifying the corporate travel spend but warn that it may be wise to keep one foot in the Qantas camp to avoid a loss of the benefits accrued over time.

Follow the discussion HERE.


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