Spirits are finally back on the spirit of Australia, with Qantas bringing back spirits in Business Class on domestic flights from today. Australian Frequent Flyer understands that Qantas will also resume hanging passengers’ jackets in domestic Business Class from today. In addition, on longer domestic flights, Business Class passengers will once again be offered a drink … Continued
The Oneworld Classic Flight Reward is a very popular Qantas Frequent Flyer redemption, and for good reason. For just 132,400 Qantas points in Economy or 318,000 Qantas points in Business Class (plus taxes), you could fly around the world with up to five stopovers! But the Qantas Oneworld Classic Flight Reward (sometimes referred to as … Continued
Many Qantas domestic flights over this Easter long weekend have departed without normal catering on board due to severe staffing shortages at the airline’s caterer. Australian Frequent Flyer understands that the catering problems began last Thursday. Things are expected to return to normal by Tuesday, 19 April 2022. The catering issues have been affecting many … Continued
Qantas will launch two new international destinations from Sydney later this year, with non-stop flights to Seoul and Bengaluru. Jetstar will also launch a new route from Sydney to Seoul. Tickets are already on sale and Qantas Classic Flight Reward seats are now available on some of these flights. The first three Qantas flights from … Continued
Qantas CEO Alan Joyce this week apologised to customers for the long call centre wait times. Chief Customer Officer Stephanie Tully also emailed customers with “an update on contact centre wait times”, where she admitted the current situation has “not been acceptable”. It’s good to see Qantas at least acknowledging there’s a problem, but the … Continued
Qantas is offering 50% off individual Qantas Club memberships to people who join or renew for one year by 11 April 2022. With this deal, you could join Qantas Club for one year as a new member for $399 – a saving of $300. This comprises of the $99 Qantas Club joining fee, which is … Continued
If you’ve had trouble using a Qantas flight credit or believe you were overcharged when doing so, the Australian Competition & Consumer Commission (ACCC) would like to hear from you. The ACCC is now calling for submissions from Qantas customers about their experiences when trying to use Qantas flight credits. Qantas customers are invited to … Continued
It’s obvious to anyone who’s tried to contact Qantas recently – be it by phone, email, social media or elsewhere – that the airline has completely lost the plot when it comes to customer service. For Qantas customers, the complete lack of basic customer service on the ground is beyond frustrating. But please, for just … Continued
The Qantas website may have plenty of irritating IT bugs, and there are quite a few basic things that can’t be done on it. But one good thing about the Qantas website is that it displays award flight availability for most Qantas Frequent Flyer partner airlines. This includes reward flights operated by Qantas, all Oneworld … Continued
Ever since Qantas closed its airport sales counters and service desks, customers at the airport with ticketing issues have been forced to phone the Qantas call centre. If you arrive at the airport and there’s a problem with your booking or you need to purchase a ticket, the Qantas staff at the airport have not … Continued
Last Monday, I wrote an article explaining how you could get better customer service from Qantas by taking advantage of the current Double Status Credits offer to reach Platinum status. The theory being that, as a Platinum member, Qantas would answer your phone calls promptly and at least provide a basic level of customer service. … Continued
The problems with the Qantas call centre are well-documented on Australian Frequent Flyer and elsewhere. Unless you happen to have Platinum or Platinum One status with Qantas Frequent Flyer, you’ll often wait hours on hold just to speak to somebody who isn’t trained properly, can’t help, puts you on hold, or hangs up on you. (Or … Continued
