Qantas will refund customers who were mistakenly overcharged when booking Classic Flight Rewards prior to October 2021 – possibly without even realising. This error, caused by carrier charges being filed in the wrong currency, affected some Classic Flight Reward bookings from Australia to the United States and Hong Kong. Qantas last updated its carrier charges … Continued
In June 2019, as part of its major frequent flyer program overhaul, Qantas Frequent Flyer announced it would soon be possible to redeem points to fly with four new partner airlines – Air France, KLM, Air New Zealand and Bangkok Airways. In the months that followed, Qantas did indeed make Classic Flight Reward seats available … Continued
Qantas will remove the requirement for passengers with a previous COVID-19 infection who are still testing positive on their pre-departure PCR test to submit a medical clearance form 7 days before flying. This policy is expected to change as soon as next week, which will come as a huge relief to the many Australians who’ve … Continued
All Qantas Frequent Flyer members can now select a seat for free when booking any Qantas domestic or international flight departing from Australia – but only when booking directly on Qantas.com. Until recently, Qantas charged a fee for standard seat selection when booking an international Economy Sale fare. This charge ranged from $15 for a … Continued
Qantas has brought its double-decker Airbus A380 back into service earlier than anticipated, with the first Qantas A380 passenger flight in almost two years jetting off from Sydney to Los Angeles on Tuesday night. But there have been some teething issues, with the in-flight entertainment not working on the very first flight. The first aircraft … Continued
Qantas has resumed regular passenger flights to South Africa after a hiatus of almost two years, with 3x weekly Boeing 787-9 services on the Sydney-Johannesburg route. Qantas flights QF63 from Sydney to Johannesburg, and the return QF64 back to Sydney, are now running on Wednesdays, Fridays and Sundays with the following schedule: QF63 Sydney 10:15 … Continued
Qantas Frequent Flyer is offering 10 status credits per night on selected hotel and holiday bookings for a limited time, up to a maximum of 100 status credits. This offer is available for eligible Qantas Hotels and Qantas Holidays bookings made from 26 until 31 December 2021. A range of domestic and international Qantas Hotels and … Continued
Qantas has confirmed that it will replace its ageing Boeing 737-800 fleet with the Airbus A321XLR, and its Boeing 717s with Airbus A220s. The new jets will begin to arrive in around three years and will form the backbone of the Qantas domestic fleet for the next several decades. Over recent months, Qantas had been … Continued
Qantas will launch direct Perth-Rome flights from June 2022, with 3x weekly flights during the European summer when demand for leisure travel to Italy is at its peak. Running from 22 June until 6 October 2022, the seasonal flights will be operated by the airline’s Boeing 787-9 Dreamliners. The flights will run as a Sydney-Perth-Rome … Continued
Last week, Australian Frequent Flyer exposed the dire state of the service being provided by the Qantas call centre. Many customers are waiting hours on hold, only to speak to staff who can’t assist with even basic requests – or for their calls to be disconnected. Clearly, this story has resonated with Australians. Following last Thursday’s … Continued
If you’ve tried to phone Qantas recently, you probably already know how difficult it is to get through to the call centre. Unless you have Platinum or Platinum One status, wait times regularly run into the hours and even if you can get through, there’s no guarantee of receiving correct information or proficient assistance with … Continued
Qantas has launched its second “points auction” for 2021, with 10 unique experiences and items of Qantas memorabilia going under the hammer over the next nine days. During Qantas’ inaugural Points Auction, which took place in August, there were five “money can’t buy” experiences and products auctioned off including a flight simulator session, Dash 8 … Continued
