The federal court has approved a proposal by the Virgin Australia administrator to offer restrictive “conditional credits” to Virgin Australia customers instead of refunds. The new policy applies to Virgin Australia, Tigerair and Virgin Australia Holidays bookings made before the airline entered administration on 21 April 2020. Normal refund and travel credit policies – including … Continued
If you have a cancelled Virgin Australia flight, the airline says that you can still request a travel bank credit. If you bought a refundable ticket, such as a Freedom fare, you can also apply for a refund. But Virgin Australia is not currently processing any new refunds or flight credits. In fact, it hasn’t … Continued
Virgin Australia currently owes $6.8 billion – more than previously thought – to around 12,000 creditors, the administrators have revealed. More than 9,000 of those creditors are Virgin employees, which are owed a combined total of $451 million. It also turns out that the trust backing the value of Velocity Frequent Flyer points is owed … Continued
Virgin Australia has committed to extending paid airport lounge memberships by six months due to the COVID-19 travel shutdown. A Virgin Australia spokesperson confirmed to Australian Frequent Flyer that Virgin Australia Lounge members will be notified shortly. Extensions will be processed in the “near future” and members will be contacted directly once this happens. There is no need … Continued
When Ansett Australia collapsed in 2001, Ansett Global Rewards points became instantly worthless. This may have happened 19 years ago, but many former Ansett members have long memories. It’s part of the reason that there has been a rush to cash out Velocity Frequent Flyer points over the past few weeks as Virgin Australia’s financial … Continued
Virgin Australia has officially entered voluntary administration, as it struggles with a crippling $5 billion debt and unprecedented weak demand for air travel. But, this may not be the end for Virgin Australia – which continues to operate flights for now and is desperately working to find a long-term solution. So, what does this all … Continued
Many frequent flyers have been watching the news about Virgin Australia nervously this week. As the airline suspends share trading and considers voluntary administration, the question on everybody’s mind is: “Should I be worried about my Velocity points?” For now, the future of Virgin Australia really depends on whether it gets a lifeline from the … Continued
Virgin Australia has been all over the news this week, as it suspended trading on the Australian stock market and considers voluntary administration. But, while much of the media was distracted by other events, Virgin Australia has achieved something quite remarkable this week. Last Tuesday morning, a Virgin Australia Boeing 777-300ER departed from Paris and … Continued
Velocity Global Wallet cardholders will earn fewer points on transactions within Australia from 4 May 2020. Fees for using the travel money card are also changing, with some charges being reduced or eliminated. New Velocity Global Wallet earn rate Currently, you can earn 1 Velocity point per $3 spent within Australia using the Velocity Global … Continued
New Change.org petitions, calling for the Australian government to assist Virgin Australia through the COVID-19 crisis, have attracted huge support from the Australian travelling public. One petition, titled “Keep Virgin Australia In The Skies”, has already attracted over 30,000 signatures. It calls on Prime Minister Scott Morrison to “support Virgin Australia by offering the industry assistance … Continued
Some Australian frequent flyers are getting nervous about their Velocity points, after Velocity Frequent Flyer started blocking point transfers to the Singapore Airlines KrisFlyer program. The loyalty program of Virgin Australia has also started imposing limits on gift card redemptions from the Velocity rewards store. Transfers between Velocity and KrisFlyer suspended On Friday evening, Velocity … Continued
Virgin Australia is temporarily no longer providing complimentary snacks to Economy class passengers on domestic flights. The airline has also stopped serving tea, coffee, juice and complimentary Happy Hour drinks in Economy class as part of a new “simplified” onboard food and beverage menu. This includes flights to and from Perth, where a full meal … Continued
