Virgin Australia has removed complimentary snacks in Economy class, replacing them with a buy-on-board retail menu. Virgin is also relaunching its Business Class menu today, with fresh new meal options replacing the infamous snack boxes served in the pointy end of Virgin’s flights over recent months. Virgin’s new Economy Class menu Virgin Australia will continue … Continued
Virgin Australia has resumed actively weighing hand luggage to ensure passengers aren’t flouting the 7kg carry-on limit. Virgin is now randomly checking carry-on bags at boarding gates at some airports, including Melbourne and Sydney, as well as when passengers check in. Business class passengers and Velocity Platinum & Gold members are not immune, as these … Continued
Virgin Australia has finally reopened its lounge at Canberra Airport, the last of seven remaining lounges in Virgin’s network to return to service. The Canberra lounge, located above gate 7 near the international departures area, opened back up on 16 March 2021 – almost a year since it closed due to COVID-19. While there haven’t … Continued
Virgin Australia has given an extra two months of Gold status to Velocity Frequent Flyer members who registered for the “Discover Gold” status match in December 2020, extending the total trial period from three to five months. Velocity members participating in this offer will now receive Velocity Gold benefits until May 2021. Members will also … Continued
Virgin Australia flyers in Adelaide now have access to a brand new lounge, following the opening of the new Virgin Australia Lounge at Adelaide Airport today. Virgin’s final remaining lounge in Canberra is also due to reopen next month. Around double the size of the previous Virgin lounge in Adelaide, the bright new space features … Continued
Virgin Australia flyers can now earn Velocity points and status credits when flying with Air Canada, with the launch of a new partnership between the two airlines yesterday. Virgin Australia began codesharing on limited Air Canada flights between Los Angeles and Canada in 2017. But until now, the partnership did not cover direct flights between … Continued
There are some easy, free Velocity Frequent Flyer points up for grabs thanks to a new promotion. Velocity members can now claim a share of 20 million points, simply by downloading the Velocity App and activating the offer on the home screen by 26 January 2021. All Velocity members who take part in the promotion … Continued
In 2018, Qantas caused quite a stir by axing music from its in-flight entertainment program on domestic flights. Key figures in the Australian music industry were quick to criticise the decision, which appears to have been made to save money on music licensing fees, and Qantas received a huge backlash at the time on social … Continued
A Virgin Australia flyer has been incorrectly denied entry to the airline’s newly-reopened lounge at Sydney Airport. Despite holding a valid lounge pass issued by ANZ Bank, the Virgin lounge attendant erroneously informed the customer that single-use lounge passes issued via the customer’s ANZ credit card were no longer being honoured. AFF member Duck posted on Wednesday: … Continued
Velocity Frequent Flyer has announced that some existing Gold & Platinum members will be eligible for another status extension of up to 12 months if they take at least one Virgin Australia flight by 28 March 2021. There are also additional rewards on offer for taking 2 or 3 flights by 28 March next year. … Continued
Top-tier Velocity Frequent Flyer members have accused Virgin Australia of being “asleep at the wheel” until now when it comes to communication. These frequent flyers, who have been fiercely loyal to Virgin Australia in the past, feel their loyalty is no longer being reciprocated. They have become confused about the future direction of Virgin Australia, … Continued
Virgin Australia appears to be granting further status extensions to some Velocity Silver, Gold and Platinum members who didn’t benefit from the previous 12-month status extension announced earlier this year. But Virgin hasn’t gone as far as Qantas in offering an easy opportunity for all members to extend their status for a second year by booking … Continued
