Most hotels take customer service very seriously. And it's not hard to see why. Most cities have literally hundreds of hotels, and all offer the same basic service. So, personalised customer service is seen as a key differentiator to drive loyalty and attract repeat business - especially for high-end hotels. At some hotel chains, it is standard practice to leave a … [Read more...]
Hilton
Hilton is a popular topic at the Australian Frequent Flyer. HHonors is a generous loyalty program which reward guests for their overnight stays.
Read our guide how to transfer SPG points for travel on different airlines for an example of what can be done with hotel loyalty programs.
New Hilton Hotels for Melbourne?
There are rumours that Hilton Hotels could soon be returning to Melbourne with up to three new properties. The popular American hotel chain is planning to open a new Hilton-branded hotel, alongside a Curio Collection and Double Tree. AFF moderator JessicaTam has the scoop on the new Hilton hotels in Melbourne. Initially, Hilton had planned to purchase an existing property on … [Read more...]
Hilton Honors Program Changes from April 2018
Major changes have been announced to Hilton Honors, effective from April 2018. Hilton Honors is the loyalty program of Hilton Hotels, which covers brands including Conrad, Double Tree and Waldorf Astoria. The Hilton Honors program changes are largely positive, with some new benefits for frequent stayers. But there is bad news for base level and Silver members, who will earn … [Read more...]
Dealing with Unexpected Hotel Charges
Unexpected charges on a hotel bill can be frustrating at the best of times. But one member recently discovered a fraudulent addition to their bill of almost $300 worth of room service charges! I stayed at the Hilton Garden Inn Central Park from 24-28 September and had a room service charge to my account for USD 290.75 (yes that is a lot of food!) I was not in my room at the … [Read more...]
Hilton Hotels: Upgrading 101
It’s always nice to get an upgrade. Upgrading flights to Business and First Class is often discussed on our forums. But hotel rooms can also be upgraded - sometimes for little or no cost! Hilton Hotels offers two different ways to upgrade. These methods can be used to upgrade at Hilton properties including Conrad, Waldorf Astoria and Double Tree Hotels. The first type of … [Read more...]