Qantas Customer’s Nightmare Trip to London

When deciding which airline to fly to London, there were several reasons that Peter, the husband of AFF member Alectoris, decided to book with Qantas. A key consideration was that Qantas offers non-stop flights from Australia to the UK, avoiding the uncertainty of transiting via a third country given the changing COVID-19 situation. Being particularly … Continued

30% off Selected Qantas International Rewards (June 2022)

Qantas Frequent Flyer is giving 30% off Classic Flight Reward seats in Economy on selected international routes until 19 June 2022. The discount covers Qantas flights on eligible routes for travel dates between 23 July 2022 and 1 June 2023. It also covers various Jetstar flights for travel from 23 July 2022 until 25 March … Continued

Qantas Overcharging for Alaska Airlines Rewards

As Alaska Airlines is a Qantas partner airline and a member of the Oneworld alliance, its flights are available to book using Qantas Frequent Flyer points. But when redeeming Qantas points for seats in Alaska Airlines’ premium cabin, Qantas Frequent Flyer members are being routinely overcharged. Instead of paying “Business Class” prices, Qantas Frequent Flyer … Continued

Qantas Opens New Call Centre in Manila

EXCLUSIVE | Most Qantas customers who’ve tried to contact the airline’s call centre in recent months will be aware that it has major problems. Apart from the long wait times often running into hours, nearly everyone who doesn’t have Qantas Platinum or Platinum one status is having their calls redirected to one of Qantas’ outsourced … Continued

Qantas Unlocks Exit Row Seats on Long-Haul Flights

Qantas passengers will finally be able to select exit row and extra legroom seats on long-haul flights again from tomorrow, with the airline removing the block on these seats that was introduced two years ago. When flying long-haul in Economy Class to faraway destinations like Singapore, Johannesburg, Los Angeles or London, an exit row seat … Continued