Airlines, miles, and points is the most popular topic at Australian Frequent Flyer. In this category, we provide expert tips, insider tricks, and facilitate discussions about Qantas, Virgin Australia, non-Australian airlines, and global airline alliances. From earning and redeeming frequent flyer points to maximising elite status benefits, we aim to help you get the most out of your travel. We also cover every step of the journey – from planning and booking flights to experiencing the flight itself, and finally, arriving at your destination. Whether you're a seasoned traveller or just starting to explore the world of frequent flyer programs, you'll find valuable advice to elevate your travel experience. See below for articles on airlines, miles and points.
An error on the Virgin Australia website caused the airline to massively overcharge some customers for around 9 hours on Tuesday. The Virgin pricing glitch resulted in taxes as much as 19 times higher than normal being charged on Velocity Reward Seat bookings. The Virgin pricing glitch affected domestic Reward Seat bookings made using Velocity points. … Continued
Norfolk Island Airlines will cease all passenger services from 17 March 2018. The airline, which currently operates the Brisbane-Norfolk Island route, already suspended flights between Auckland and the small island earlier this year. The withdrawal of Norfolk Island Airlines leaves Air New Zealand with a monopoly on flights to the Australian territory north-west of New … Continued
Qantas is offering double points on all Qantas flights booked by 5 March 2018. To qualify for double Qantas points, you’ll need to travel between 12 March 2018 and 14 February 2019. The deal applies to flights that are marketed and operated by Qantas. In other words, you’ll need to book a Qantas flight with … Continued
Virgin Australia will commence its second route to Hong Kong in mid-2018. The new Virgin Australia Sydney-Hong Kong flights will operate daily using an Airbus A330-200 aircraft. Virgin’s A330s feature 20 comfortable lie-flat Business class seats, each with direct aisle access, and 255 Economy seats. The Virgin Australia Sydney-Hong Kong schedule mirrors existing Qantas and … Continued
Qantas has refused to provide compensation to customers downgraded from Qantas’ own services to Jetstar. Downgraded passengers also lost most of the benefits of their original tickets including complimentary food, in-flight entertainment and seat selection after Qantas cancelled their flights. In one case, AFF member tea&coffee was downgraded from Qantas Business class to a middle … Continued
Qantas has announced aircraft upgrades, new lounges and a new Pilot Academy alongside a record profit at the 2018 half-yearly results last Thursday. Qantas’ record half-yearly profit of $976 million was widely reported by Australian media. But of most interest to frequent flyers are the other announcements made alongside the financial reporting in the Qantas … Continued
Japan Airlines recently launched direct Melbourne-Tokyo flights, and there is lots of award availability! Find out how to redeem your Qantas points for a seat to Tokyo or beyond… Update: It is now possible to book Japan Airlines award flights on the Qantas website. The Opportunity Japan Airlines, a Oneworld partner of Qantas, will begin … Continued
Airpoints, Air New Zealand’s frequent flyer program, is not frequently discussed on our forums. There’s a good reason for this; it’s one of the world’s worst value frequent flyer programs! Nonetheless, AFF member Cappuccino99 is seeking advice this week on how to spend over 1,000 Airpoints Dollars. When I lived in NZ, I travelled a … Continued
Emirates has announced it will commence daily flights from Auckland to Bali from 14 June 2018. The surprise announcement comes as Emirates withdraws from the Melbourne-Auckland and Brisbane-Auckland routes next month. Qantas also recently announced a new route from Melbourne to Bali. Qantas will start daily Melbourne-Denpasar flights from 23 June 2018 using Boeing 737s. … Continued
Virgin Australia is currently offering 30% off Velocity reward seats until the end of February! The discount applies to Virgin Australia, Delta, Virgin Atlantic and Alitalia reward seats, as well as Air New Zealand trans-Tasman flights, in all classes of travel. This reward seat discount is a great deal, especially for Premium Economy and Business … Continued
Dealing with airline call centres can be a frustrating experience. If you’re lucky, your call will be answered by an experienced agent who knows exactly how to help! Unfortunately this doesn’t always happen. Airline call centres are a real mixed bag. There are plenty of knowledgeable call centre agents, but there are also plenty that … Continued
Avianca LifeMiles will soon expire after just one year. As of 15 April 2018, Avianca LifeMiles expire if no new miles are earned for 12 months. Redeeming miles will no longer extend the validity of miles in the account. What’s more, Avianca will no longer inform members before their LifeMiles expire! In our view, Avianca’s … Continued