Have you received a Virgin Australia travel bank or Future Flight credit? You’re not alone. Tens of thousands of Australians have ended up with Virgin Australia travel bank credits – wanted or unwanted – after their flights were cancelled or they were unable to get a refund for a Virgin Australia or Tigerair flight booked prior to Virgin Australia entering voluntary administration in 2020.
There are two main types of Virgin Australia flight credits. Virgin customers with cancelled flights who booked before 21 April 2020 would have received Future Flight credits. But if you originally booked after 21 April 2020, you probably have a regular travel bank credit.
Virgin Australia Future Flight credits will remain valid until 31 July 2022, and can be used to book new Virgin flights for travel until 30 June 2023. But there are some limitations on the use of Future Flight credits, which cannot necessarily be used on all flights. See our article on how to use Virgin Australia Future Flight credits for more information.
If you have a regular Virgin Australia travel bank credit, you can redeem this for any flight across the Virgin Australia network. Virgin has resumed operating domestic flights to many destinations across Australia and is also now selling international tickets to Nadi, Bali and Queenstown.
Virgin Australia travel bank credits expire after 12 months. You must redeem your credit before it expires, but may travel beyond the credit’s expiry date. Virgin Australia flights can be booked up to 11 months in advance.
Travel banks issued before the end of July 2021 have had their expiry dates extended until 31 July 2022.
You can check the balance of your travel bank by logging into the Virgin Australia travel bank portal. Alternatively, log into your Velocity Frequent Flyer account on the Virgin website and select “My Bookings” – your balance should be shown in the dashboard.
What can you use a Virgin Australia travel bank for?
You can use a travel bank credit to pay for Virgin Australia marketed flights (including “VA” flights operated by partner airlines), fare and tax differences on new flight bookings, change fees on flight bookings, checked baggage, and seat selection fees on Economy Lite tickets.
If your travel bank credit was issued on or after 15 May 2020, you can use also use it to pay for Economy X seat selection fees, excess baggage fees, carbon offsets and single-use lounge passes.
Travel credits cannot be used towards Business Class upgrades, gift vouchers, reward seat bookings, unaccompanied minor fees, service fees or on-board food and drink purchases. Full terms & conditions are available on the Virgin Australia website.
How to redeem Virgin Australia flight credits online
To redeem Virgin Australia travel bank credits issued after 21 April 2020, you can book a flight on the Virgin Australia website as you normally would. When you get to the final page, select “Travel Bank” as the payment type.
If you are a Velocity Frequent Flyer member, your travel bank credit should be linked to your Velocity account. If this is the case and you are logged into your Velocity account, your travel bank details should appear automatically.
Otherwise, enter the username and password send to you in the email you received from Virgin Australia when your travel bank was created. This email generally is sent from “[email protected]”. If you’re unsure, your username and password could be your Velocity Frequent Flyer number & password.
You’ll then be asked to enter the amount of the travel bank that you wish to use towards the new booking. You can use the slider to choose how much of the booking you want to pay for using your travel credit.
If the funds in your travel bank are lower than the amount required for the new ticket, you’ll need to pay the remaining amount by credit or debit card and a card payment fee will apply (even though Virgin doesn’t provide an alternative payment method)…
There are some further instructions on the Virgin Australia website.
If there is still value remaining in your travel bank after you’ve completed your booking, you will be able to use the residual value towards another future booking using the same method.
Beware that if you pay for part of your booking using a travel bank, and part using money, the entire amount will be refunded to another travel bank if you subsequently cancel your booking! For example, if you use a $10 travel bank towards a $500 booking, then your flight gets cancelled, you would end up with a $500 travel bank credit.
There is a discussion about Virgin Australia travel banks on the Australian Frequent Flyer forum: VA no longer issuing credits to travelbank (or anywhere else)