Regional Australian airline JetGo has entered voluntary administration, suspending all commercial passenger flights as of 1 June 2018. JetGo customers with existing flight bookings may be entitled to a refund by initiating a credit card chargeback. If the refund is unsuccessful, JetGo’s administrator advises that customers can lodge a “Proof of Debt” claim. For customers … Continued
One AFF member recently flew with Qantas to Singapore, then returning with Singapore Airlines. Unfortunately for henleybeach, their suitcase was damaged on both flights. But the follow-up customer service received from each airline could not have been more different! This member flew with Qantas in Business class from Adelaide to Singapore in February. They sent … Continued
They say that if you can’t afford travel insurance, you can’t afford to travel. But this latest travel insurance horror story is a timely reminder to also read the fine print carefully. A British tourist has died in an Egyptian hospital after becoming ill on holiday. Although the man did have travel insurance, the insurance … Continued
If you’ve been following the news, you’re probably aware that Mt Agung on the Indonesian island of Bali began erupting last week. This resulted in chaos for travellers stranded in Bali as flights were diverted, delayed and cancelled. Denpasar Airport remained closed for several days due to volcanic ash in the vicinity of the airfield, which … Continued
QantasLink flights to Lord Howe Island cost well over $1,000 round-trip. But, why pay thousands when you can fly to this idyllic natural wonder for just 8,000 Qantas points? The Opportunity Lord Howe Island is an idyllic natural wonder situated in the Tasman Sea, just 600km from the east coast of Australia. The island boasts … Continued