Qantas Implements Two-Factor Authentication

Qantas Frequent Flyer implemented two-factor authentication on Monday, meaning members may now be required to enter an SMS verification code or answer security questions when accessing their accounts. Qantas’ two-factor authentication is designed to make frequent flyer accounts more secure and prevent fraud. But some AFF members are unhappy with the way it has been … Continued

Podcast #14: Qantas Frequent Flyer Changes

Last week, Qantas announced a major shake-up to its Qantas Frequent Flyer program. Some changes have already been introduced but many take effect from September 2019. In Episode 14 of the AFF on AIR podcast, former Head of Loyalty at Malaysia Airlines Enrich, Mark Ross-Smith, joins Matt to discuss the changes, why Qantas has announced them … Continued

Qantas Frequent Flyer Changes – AIR014

  Last week, Qantas announced a major shake-up to its Qantas Frequent Flyer program. In this episode, former Head of Loyalty at Malaysia Airlines, Mark Ross-Smith, joins Matt to discuss the changes, why Qantas announced them and what this all means for frequent flyers.   Episode contents: 1:05 – Fortnightly news round-up 4:07 – Overview … Continued

Virgin Australia Considers Lifetime Velocity Status

Velocity Frequent Flyer could launch lifetime Velocity status, following the announcement that Qantas will introduce a lifetime Platinum status tier. Qantas announced last Thursday some significant changes to its frequent flyer program, including changes to frequent flyer redemptions and the introduction of a Points Club. As Qantas Frequent Flyer’s main competitor in Australia, Virgin’s Velocity … Continued

Virgin Australia Seeks Expanded Virgin Atlantic Partnership

Virgin Australia and UK-based Virgin Atlantic have applied for regulatory approval to coordinate services between Australia and the UK. The expanded Virgin Atlantic partnership would allow the two airlines to offer a more seamless experience to passengers flying to London through better schedules, easier connections and enhanced frequent flyer benefits. Virgin Australia does not fly … Continued