Last week, Qantas announced a major shake-up to its Qantas Frequent Flyer program. In this episode, former Head of Loyalty at Malaysia Airlines, Mark Ross-Smith, joins Matt to discuss the changes, why Qantas announced them and what this all means for frequent flyers.


Episode contents:

  • 1:05 – Fortnightly news round-up
  • 4:07 – Overview of Qantas Frequent Flyer program changes
  • 8:48 – Status challenges (upcoming webinar)
  • 10:38 – Interview with Mark Ross-Smith – changes to Qantas award availability & pricing
  • 22:49 – Interview with Mark Ross-Smith – lifetime Qantas Platinum status
  • 30:33 – Interview with Mark Ross-Smith – Qantas Points Club




Frequent Flyer Gazette articles referenced in the fortnightly news round-up:


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Matt Graham
The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 60 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil, New Zealand & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can contact Matt at [email protected]