Loyalty Program “Enhancements”: Devaluations in Disguise

When it comes to airlines, hotels and loyalty programs, few buzzwords are as prolific as the infamous word “enhancement”. While the dictionary definition of enhancement is “an increase or improvement in quality or value”, this meaning seems to have become lost over the years. Nowadays, many businesses seem to love this word because it sounds … Continued

Qantas Frequent Flyer Expanding in New Zealand

The Qantas Frequent Flyer program is vying to become a serious alternative to Air New Zealand’s Airpoints program in New Zealand. As far as airline loyalty programs go, Air New Zealand’s frequent flyer program has a near-monopoly in New Zealand. Airpoints has extensive retail partnerships, including with New World supermarkets, and extensive credit card partnerships … Continued

Flybuys Offers Now Much Better than Everyday Rewards

In many ways, Coles’ Flybuys program and the Woolworths Everyday Rewards program are very similar. Both are coalition loyalty programs, and the rates at which points are earned and redeemed are virtually identical. The main difference is that Flybuys partners with Virgin Australia’s Velocity Frequent Flyer, while Everyday Rewards partners with Qantas Frequent Flyer. Yet, … Continued

Podcast #53: Hotel Loyalty Programs

On the AFF on Air podcast, we often talk about the frequent flyer programs of airlines. But hotels are an equally important part of the travel experience, and hotel loyalty programs can offer some great perks (as well as free nights) to frequent guests. In episode 53 of AFF on Air, James Green from Frequent … Continued