Loyalty Program is a popular topic at the Australian Frequent Flyer. All frequent flyer programs are essentially loyalty programs. But there are other non-airline loyalty programs, such as the loyalty programs associated with hotels.
Qantas Frequent Flyer members now have the option to get two-factor authentication codes via an offline Authenticator App, rather than relying on text messages or security questions. Qantas implemented two-factor authentication, which adds a second layer of security to members’ frequent flyer accounts, in 2019. Designed to prevent loyalty program fraud, the system requires members … Continued
As Virgin Australia suspends share trading and considers the possibility of voluntary administration, many Velocity Frequent Flyer members are watching the news nervously. What will happen to Virgin Australia and are Velocity Frequent Flyer points safe? In Episode 34 of the AFF on AIR podcast, Phil Gunter from New World Loyalty shares his insights on … Continued
Many frequent flyers have been watching the news about Virgin Australia nervously this week. As the airline suspends share trading and considers voluntary administration, the question on everybody’s mind is: “Should I be worried about my Velocity points?” For now, the future of Virgin Australia really depends on whether it gets a lifeline from the … Continued
Some Australian frequent flyers are getting nervous about their Velocity points, after Velocity Frequent Flyer started blocking point transfers to the Singapore Airlines KrisFlyer program. The loyalty program of Virgin Australia has also started imposing limits on gift card redemptions from the Velocity rewards store. Transfers between Velocity and KrisFlyer suspended On Friday evening, Velocity … Continued
The full partnership between BP Rewards and Qantas Frequent Flyer is now live! You can now earn up to 2 Qantas points per litre of fuel from BP, as well as 1 Qantas point per $1 spent in-store. In addition, Qantas Frequent Flyer is offering an opportunity to earn status credits with BP for a … Continued
Qantas has finally launched its much-anticipated Qantas Points Club, which offers benefits to “frequent buyers”. Qantas Frequent Flyer members that earn at least 150,000 points per membership year will automatically receive Qantas Points Club status. In addition, Qantas Points Club Plus membership can be reached by earning 350,000 points per year. Most of these points … Continued
Most Qantas Frequent Flyer members are used to getting emails from the airline. Qantas sends out almost daily emails about sales, Rewards Store discounts, health insurance, Qantas Golf Club, credit cards, monthly newsletters, offers to upgrade your flight… the list goes on. But one AFF member is particularly unimpressed to have received no less than nine emails … Continued
Last Friday was the last day to earn or redeem Velocity Frequent Flyer points at BP petrol stations. Since Saturday, 1 February 2020, BP is now a partner of Qantas instead. Once Qantas and BP receive final ACCC approval, BP plans to give its customers the option of earning BP Rewards points or Qantas Frequent … Continued
Cathay Pacific’s Asia Miles frequent flyer program will change the way in which miles expire from 1 January 2020. Currently, Asia Miles have a fixed expiry date of 3 years after they are earned. Regardless of how actively you earn or redeem miles, they will always expire if not fully used within 3 years. This … Continued
Unlike most airlines, Cathay Pacific has separate loyalty programs for earning and redeeming miles, as well as for earning status. The Asia Miles program is free to join and allows you to earn and redeem miles for flights with Cathay Pacific and its partners. But to earn status with Cathay Pacific, you’ll need to join … Continued
The Australian Competition & Consumer Commission (ACCC) has made numerous recommendations in its 149-page final report on loyalty programs, which was released today. The ACCC says that changes are needed to protect consumers, warning that unfair practices of loyalty programs could cause real harm. The Australian Frequent Flyer made a detailed submission to the ACCC’s … Continued
Many Australians join Qantas Frequent Flyer by default. But there are other Oneworld frequent flyer programs out there. Even if you fly with Qantas regularly, you could benefit by using the British Airways Executive Club frequent flyer program instead. In Episode 25 of the AFF on AIR podcast, Australian Frequent Flyer editor Matt Graham also … Continued
