Loyalty Program

Loyalty Program is a popular topic at the Australian Frequent Flyer. All frequent flyer programs are essentially loyalty programs. But there are other non-airline loyalty programs, such as the loyalty programs associated with hotels.

Qantas status cards

Qantas Gifts Status Credits to Frequent Flyers

Qantas is gifting up to 1,800 status credits to frequent flyers, making it easier for members to renew their status with the airline next year. In addition to the Status Credit Boost, Qantas is providing monthly Status Credit Support to frequent flyers with membership years ending between March and August. Existing Qantas Silver, Gold, Platinum … Continued

14 Jul 2020 Qantas
Guide to Qatar Airways Privilege Club Status

How Qatar Airways Botched its Status Match Promo

In May, Qatar Airways launched a rare status match promotion for frequent flyers of six airlines including Virgin Australia. Velocity members were invited to apply for the match, and most applicants have now received reciprocal Qatar Airways Privilege Club status. It was a great deal for Velocity members, especially at a time of uncertainty surrounding … Continued

10 Jul 2020 Qatar Airways
Former Program Partner Slams Qantas Business Rewards

Former Program Partner Slams Qantas Business Rewards

A business that used to offer its customers Qantas Business Rewards points has slammed the loyalty program for small-to-medium businesses. It says Qantas Business Rewards has made “drastic” changes to its business model which now encourages “churn-and-burn and large upfront payments” over long-term loyalty. Two years ago, Switch Telecom launched a partnership with Qantas Business … Continued

9 Jul 2020 Qantas
Virgin Australia A320 flight attendants

Hard Sell: Velocity Still Encouraging Members to Earn Points

Even though Virgin Australia has been in voluntary administration for the past two months, and Velocity Frequent Flyer redemptions remain severely limited, Velocity has been really pushing its members to continue earning points lately. Velocity Frequent Flyer has been ramping up the marketing emails in recent weeks, with offers such as bonus points at the … Continued

Velocity to Refund Cancelled Reward Seat Bookings

Velocity to Refund Cancelled Reward Seat Bookings

Velocity Frequent Flyer will finally refund Virgin Australia reward seat bookings that have been cancelled, for travel booked until 30 September 2020. This had already been Velocity’s policy prior to Virgin Australia entering voluntary administration. Throughout April and the first half of May, Velocity always said that it would refund the Velocity points & taxes paid … Continued

24 Jun 2020 Virgin Australia
Woolworths

Woolworths Rewards Offers Have Become More Generous

Traditionally, the Coles Flybuys program has been more generous with its targeted offers than Woolworths Rewards. But Woolworths Rewards seems to have picked up its game recently. In October 2019, Woolworths Rewards increased the number of Qantas Frequent Flyer points that can be earned for shopping at Woolworths. Instead of 2,000 Woolworths Rewards points converting … Continued

Woolworths Rewards card

Woolworths Rewards is Coming to Tasmania

EXCLUSIVE | With more than 12 million members, Woolworths Rewards is one of the most popular loyalty programs in Australia. Members can earn points for shopping at Woolworths, Big W & BWS, and those points can be converted to Qantas Frequent Flyer points. But until now, Tasmanian residents have been excluded from the Woolworths Rewards … Continued

Avianca crew

LifeMiles Safe (For Now) as Avianca Files for Bankruptcy

Colombian airline Avianca has become the latest casualty of COVID-19, voluntarily filing for bankruptcy earlier this week. But the LifeMiles frequent flyer program is safe, at least for now. LifeMiles is the frequent flyer program of Avianca, a member of Star Alliance. It’s popular among Australian frequent flyers because LifeMiles are often sold at generous … Continued

14 May 2020 Avianca
Virgin Australia 777 in Abu Dhabi

Virgin Australia Creditors Owed $6.8 Billion

Virgin Australia currently owes $6.8 billion – more than previously thought – to around 12,000 creditors, the administrators have revealed. More than 9,000 of those creditors are Virgin employees, which are owed a combined total of $451 million. It also turns out that the trust backing the value of Velocity Frequent Flyer points is owed … Continued

Stranded woman in Adelaide wearing face mask

Why Virgin’s Administration is Not Ansett All Over Again

When Ansett Australia collapsed in 2001, Ansett Global Rewards points became instantly worthless. This may have happened 19 years ago, but many former Ansett members have long memories. It’s part of the reason that there has been a rush to cash out Velocity Frequent Flyer points over the past few weeks as Virgin Australia’s financial … Continued

21 Apr 2020 Virgin Australia