A Virgin Australia customer was recently overcharged by more than $4,000. But, despite acknowledging the error, Virgin initially refused to refund any of the money. This customer claims that an airline representative even threatened to cancel their Velocity Frequent Flyer membership and revoke their Platinum status if they submitted a credit card chargeback claim. The money … [Read more...]
Flight Upgrades is a popular topic at the Australian Frequent Flyer. Much of the discussion is about upgrading to a premium cabin class of travel.
We do offer tips and tricks for upgrading. For example, read our guide how to get a flight upgrade with frequent flyer points.
Velocity Platinum is the highest status level available to frequent flyers with Virgin Australia (other than "The Club" which is invitation-only.) Platinum status comes with a range of useful published benefits. There are the usual perks like lounge access (with up to 3 guests), priority check-in, priority boarding, bonus points and an increased baggage allowance. There are … [Read more...]
International flights in cattle class are rarely a fun experience. But having an empty neighbouring seat - or even an entire row to yourself - can make a big difference to your on-board comfort. Several airlines offer the opportunity to purchase a free neighbouring seat on your flight for a small fee. One is Air New Zealand, which sells "Twin Seats" for as little as $29 on … [Read more...]
Qantas began flying Boeing 747s between Sydney and Perth this week! The first Sydney-Perth 747 flight ran last Monday as QF581. But it's only a temporary change; the 747s are currently scheduled to operate selected flights on this route until 5 September 2018. Although the Boeing 747s on the Sydney-Perth route feature Premium Economy seating, Qantas is only selling Economy … [Read more...]
Ahead of a long-haul international flight, that beep at the boarding gate when you get an upgrade is a moment of pure joy. After working hard to save up enough frequent flyer points, you've won the upgrade lottery and can look forward to a delicious meal and comfortable sleep on board. But for one Qantas passenger recently, this moment of joy was short-lived. Their Qantas … [Read more...]