Flight Delays is a popular topic for discussion at the Australian Frequent Flyer. No one welcomes delays of any kind, but sometimes they are unavoidable.
The 28 Degrees Mastercard has added a unique new benefit for travellers. Cardholders are now entitled to complimentary airport lounge access for themself and up to 4 guests, where available, if their flight is delayed by at least 2 hours. There is no charge; you’ll just have to register each flight at least 6 hours … Continued
An Air New Zealand customer is significantly out of pocket after a series of unfortunate events that none of the three airlines involved are willing to take responsibility for. While Air New Zealand, Qantas and Emirates play the blame game, this passenger is still waiting for a refund. Artorias was booked to fly across the Tasman … Continued
A disruptive Qantas passenger has inconvenienced hundreds of people after his actions forced Qantas flight QF9 to return to Perth on Saturday night. The Boeing 787 turned back to Perth around 2 hours into the 17-hour flight bound for London. The flight, which originally departed at 6.45pm on Saturday, was then unable to take off … Continued
Osaka’s Kansai Airport is closed until further notice following the most powerful typhoon to hit Japan in 25 years. The typhoon, which killed at least 10 people in Japan, caused extensive flooding and damage to Kansai International Airport (KIX). Following the storm, 3,000 passengers and airport staff were stranded inside the airport terminal after a … Continued
Qantas is taking steps to stop passengers delaying flights by flouting its carry-on baggage limits and putting multiple bags in the overhead lockers.
Unlike in Australia, Europe has a government-mandated compensation scheme that forces airlines to compensate passengers affected by delayed, cancelled and overbooked flights. European airlines – and non-European airlines flying from Europe – are legally required to pay compensation to passengers delayed over two hours. In theory, this is a very consumer-friendly system that prevents airlines … Continued
Flight delays and cancellations can happen on all airlines for many different reasons. But the way airlines handle lengthy delays can vary drastically. Some airlines will provide meal vouchers and compensation for delays. Accommodation may also be offered in the event of an overnight flight delay. But in Australia, there are no minimum standards or requirements. … Continued
Bali’s international airport has re-opened but many flights are still disrupted due to volcanic ash. Since last Thursday, many flights between Australia and Denpasar have been delayed, diverted or cancelled. And most passengers won’t be covered by travel insurance. Bali’s Mt Agung, which first erupted in November last year, is once again the culprit. The … Continued
We’ve all had flights delayed by passengers that have failed to board. Just last week, this caused an AFF member’s flight from Los Angeles to Sydney to depart more than an hour late. This member subsequently missed their connecting flight to Perth and a family reunion. This is certainly not the first time a passenger … Continued
Regional Australian airline JetGo has entered voluntary administration, suspending all commercial passenger flights as of 1 June 2018. JetGo customers with existing flight bookings may be entitled to a refund by initiating a credit card chargeback. If the refund is unsuccessful, JetGo’s administrator advises that customers can lodge a “Proof of Debt” claim. For customers … Continued
An AFF member has acknowledged the outstanding Qantas service they received from the airline’s ground staff at Brisbane Airport this week. Stevo.1702 was flying from Townsville to Roma with a very tight connection in Brisbane. On any other day, this member would have missed the connection. But the Qantas staff went above and beyond ensuring not … Continued
Boeing 787 engine problems are causing serious disruptions to flights with Air New Zealand, LATAM Airlines, British Airways and several other airlines. But, thankfully, not all airlines operating the Dreamliner are affected. Here’s what you need to know… What are the Boeing 787 engine problems? Some airlines have discovered that the turbine blades in their … Continued