It appears that the old adage “it’s hard to get good help” rings true in some situations with one member complaining about the customer service (or lack thereof) experienced at Citibank. This member was flummoxed that the customer service representative required the full year (including the century!) of birth when verifying credit card accounts. Our … Continued
This week, one of our members found out that loyalty does not always help when it comes to rectifying an honest, albeit expensive, mistake and was keen to share On Monday night, due to a communication breakdown (I had not realised my Aunty was also booking my mothers flights) we each booked a return flight … Continued
Have you ever looked at booking travel and wondered why all the local prices seemed the same? You may have tried the airlines online, gone down to your local agent or even tried one of the bigger agents, only to discover there is no difference? Well for many of our members this is no surprise. … Continued
Last week we looked at changes and cancellations and their effect on your frequent flyer program, but what happens when an airline offers a change from a full service carrier to a low cost one Hi everyone, a family member was booked on QF 77/78 in late July. The route was recently axed by Qantas, … Continued