Unexpected charges on a hotel bill can be frustrating at the best of times. But one member recently discovered a fraudulent addition to their bill of almost $300 worth of room service charges! I stayed at the Hilton Garden Inn Central Park from 24-28 September and had a room service charge to my account for USD 290.75 (yes that … Continued
Emirates has left one member furious after their travelling companion was downgraded without warning at the gate. Despite holding a full-price Business class ticket, this passenger was forced to endure 14 hours in Economy from Dubai to Brisbane. With Business and First class overbooked, this passenger was offered no alternative flights. They were left with … Continued
A Virgin flyer has been forced to pay for a new ticket on the spot after the airline lost all records of their booking. The reservation mysteriously disappeared after the first flight on the ticket had already been flown without incident. This member was flying from Canberra to Hobart, with a short layover in Melbourne. … Continued
After a disappointing flight, one member recently contacted Virgin Australia to inquire about a lack of food or drinks on board. But the follow-up “customer service” was so abysmal, it left them feeling even more disappointed with the airline than they had been before complaining! Our member was initially disappointed not to receive a meal … Continued
One member is bitterly disappointed after Qantas cancelled their booking without notifying them. Adding insult to injury, the airline even charged a cancellation fee. This member had redeemed their hard-earned Qantas points for a flight to Tanzania on oneworld partner Qatar Airways. The points were debited from the member’s frequent flyer account and the additional … Continued