The Qantas Hotels Price Promise is proudly advertised on the Qantas website. The guarantee claims that customers can know they’re getting a great deal. But one member’s recent experience with the Qantas Hotels Price Promise definitely did not live up to expectations. AFF member Phil_vic booked a hotel room on the Qantas website for $236. … Continued
Virgin Australia last year entered into several new airline partnerships. One of these new alliances was with Hong Kong Airlines. Velocity Frequent Flyer members were promised that the agreement would bring reciprocal status recognition, and that Virgin flyers could earn and redeem points when flying with Hong Kong Airlines. But six months on, it seems … Continued
Unfair airline contracts and excessive flight change fees could soon be a thing of the past. The Australian Competition and Consumer Commission (ACCC) has vowed to take on Australia’s airlines to ensure greater consumer protections. According to the ACCC, airline contracts are currently too one-sided in the airline’s favour. The ACCC identified 3 key issues in … Continued
Virgin Australia passengers flying from Los Angeles to Australia last week were left starving after the airline failed to provide proper catering for the 15 hour flight. To make matters worse, Virgin failed to advise passengers of the lack of food until everyone was already on board. This meant passengers caught up in the Virgin … Continued
If you’ve been waiting an eternity for a refund from Qantas, you’re not alone. Many Qantas customers have posted recently about their frustration in waiting for a refund from the airline. It appears that waiting several months for a refund from Qantas, even in cases where the airline cancelled its own flight, is now normal. … Continued