Flight delays and cancellations can happen on all airlines for many different reasons. But the way airlines handle lengthy delays can vary drastically. Some airlines will provide meal vouchers and compensation for delays. Accommodation may also be offered in the event of an overnight flight delay. But in Australia, there are no minimum standards or requirements. … Continued
Ahead of a long-haul international flight, that beep at the boarding gate when you get an upgrade is a moment of pure joy. After working hard to save up enough frequent flyer points, you’ve won the upgrade lottery and can look forward to a delicious meal and comfortable sleep on board. But for one Qantas … Continued
Numerous AFF members have reported problems with Qantas points earned via the Online Mall not posting. Qantas used to promise that points earned from purchases through the Qantas Online Mall would be credited within 30 days of making the purchase. This recently changed to “4-8 weeks”. But many Qantas Frequent Flyer members are still waiting … Continued
A Qantas ticketing error has left a customer stranded in Cuba and more than $2,000 out of pocket. AFF member Sheenaec7 had booked an Iberia reward flight from Havana to Madrid in Business class, using Qantas points. But upon arriving at Havana Airport to check in for the flight, they were told there was no booking. It … Continued
The Qantas website has been plagued with errors since it was “upgraded” earlier this month. Unfortunately, one of the most serious problems has still not yet been resolved. The Qantas website is currently overcharging for some Classic Flight Reward bookings. The correct amounts of taxes and carrier charges are being applied, but the amount of … Continued