Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
Qantas award flights are once again available to book on the Alaska Airlines website after mysteriously disappearing three weeks ago.
Not a single Qantas reward seat has been available to book through Alaska Airlines Mileage Plan for more than two weeks.
The Qantas Points Calculator and booking engine incorrectly shows some routes as earning zero points and status credits. Here's what you'll actually earn.
Singapore Airlines has finally fixed an error where its website was overcharging for KrisFlyer Advantage award tickets to and from Cairns.
It's much easier to redeem Qantas points for great value reward flights if you use the program as it's intended.
In a welcome change for frequent flyers, Qantas flight credits can now be redeemed towards multiple new bookings.
A Thai Airways customer tried to credit their flight to Aegean Miles+Bonus, but Aegean refused to credit the miles and it's not clear why.
Qatar Airways Privilege Club has increased the Redemption Fees payable when using Avios to book Virgin Australia reward flights by as much as 700%.
Qantas is working to resolve a glitch causing reward flight tickets on partners including Malaysia Airlines to be unexpectedly cancelled.
Qatar Airways Privilege Club has quietly increased the surcharges payable when you redeem Avios on many of its flights, including to Australia.
The Australian government has proposed a new airline ombudsman and Charter of Customer Rights in its Aviation White Paper. This does very little for consumers.
An alarmingly high number of Velocity Frequent Flyer members have had their accounts hacked and points stolen in recent months.