As the coronavirus crisis continues, many airline passengers are still waiting for refunds from cancelled flight bookings. Meanwhile, some passengers have discovered that they would have to pay extra – thousands of dollars, in some cases – to rebook their cancelled flights for a different date. This is exactly what happened recently to a Lufthansa … Continued
If you’ve had a flight cancelled due to COVID-19, you may have had to change your travel dates or ended up with a credit voucher to use towards a future trip. Unfortunately, these travel credit vouchers come with their own limitations. As well as limited expiry dates, one common complaint has been that the voucher … Continued
The federal court has approved a proposal by the Virgin Australia administrator to offer restrictive “conditional credits” to Virgin Australia customers instead of refunds. The new policy applies to Virgin Australia, Tigerair and Virgin Australia Holidays bookings made before the airline entered administration on 21 April 2020. Normal refund and travel credit policies – including … Continued
If you have a cancelled Virgin Australia flight, the airline says that you can still request a travel bank credit. If you bought a refundable ticket, such as a Freedom fare, you can also apply for a refund. But Virgin Australia is not currently processing any new refunds or flight credits. In fact, it hasn’t … Continued
Flight Centre has reversed its controversial policy of charging $300 per passenger for involuntary flight cancellations due to the COVID-19 pandemic. The travel agency will also refund customers that have already been charged the cancellation fee after the ACCC threatened legal action. As Australian Frequent Flyer reported four weeks ago, many Flight Centre customers were surprised … Continued