Flight Centre has now capped its controversial cancellation fees at $600 per booking and extended the validity of its credit vouchers. But this may not be enough to stem the enormous customer backlash over the travel agency’s COVID-19 policy. Flight Centre has come under fire for charging $300 per passenger in its own cancellation fees … Continued
Travel agency Flight Centre has drawn criticism for charging $300 per passenger in administration fees for involuntary cancellations. Customers that booked flights that have now been cancelled by the airline, due to the COVID-19 shutdown, are being slugged the hefty Flight Centre cancellation fee – even if the airline itself is providing a full refund. … Continued
If you had a flight booked in the coming months, there’s a good chance it’s been cancelled as airlines globally cut flights in response to the COVID-19 outbreak. Instead of just giving you a refund, most airlines would like you to accept a credit voucher for the value of your ticket, to use towards a … Continued
If you’ve booked an international flight for travel in April or May, your flight will almost certainly be cancelled. Qantas, Jetstar and Virgin Australia are all grounding international flights from the end of this month – as are many other airlines around the world. But if your flight has been cancelled, are you entitled to … Continued
Airline call centres worldwide are struggling to cope with the current surge in demand, leaving many calls unanswered and others on hold for many hours. Qantas customers, for example, have reported waiting well over 5-6 hours on hold – or simply being hung up on – over recent weeks. Qantas call centre staffing levels were … Continued