The Australian Competition & Consumer Commission (ACCC) has forced Qantas to contact customers issued with flight credits to inform them of their entitlement to a refund. This includes customers that opted to cancel their booking for a voucher before Qantas cancelled their flight. The ACCC alleges that Qantas failed to adequately inform customers of their … Continued
Ride-sharing service Ola has promised to reverse “any wrong charges” that resulted in customers affected by a technical issue with the Ola App being chased down by debt collectors. But this won’t happen automatically, with affected customers being asked to contact Ola’s support team so the company can investigate each case individually. Last week, Australian … Continued
Ride-sharing service Ola has engaged debt collectors to chase down customers affected by a widespread problem that prevented the Ola App from collecting credit card payments correctly. The technical problem with Ola’s App has impacted a large number of its ride-share customers that used the service around December 2019, including multiple Australian Frequent Flyer members. … Continued
As the coronavirus crisis continues, many airline passengers are still waiting for refunds from cancelled flight bookings. Meanwhile, some passengers have discovered that they would have to pay extra – thousands of dollars, in some cases – to rebook their cancelled flights for a different date. This is exactly what happened recently to a Lufthansa … Continued
If you’ve had a flight cancelled due to COVID-19, you may have had to change your travel dates or ended up with a credit voucher to use towards a future trip. Unfortunately, these travel credit vouchers come with their own limitations. As well as limited expiry dates, one common complaint has been that the voucher … Continued