Most businesses have faced significant issues due to COVID-19, particularly in the travel industry. With borders closed, many airlines have had to cancel flights and many tour operators have had to temporarily shut down. Millions of cruises, car rentals and hotel bookings have also been cancelled as would-be travellers have been stuck at home. But … Continued
United Airlines made a surprise announcement last weekend that it would permanently remove change fees on domestic airfares. Within days, almost every other major U.S. airline has followed suit in a fundamental change to the revenue models of American airlines. United and most other U.S. airlines have been waiving change fees since COVID-19 began to … Continued
Jetstar has refunded passengers that were incorrectly charged a $131 fee to change their flight after Jetstar cancelled on them and failed to provide a suitable alternative. Australian Frequent Flyer member sammy had booked a return flight from Sydney to Maroochydore (Sunshine Coast) during a recent sale. This member had flown to the Sunshine Coast last … Continued
Etihad will now offer full refunds to all passengers that purchased tickets in Australia, for flights that were cancelled by the airline due to COVID-19. It comes after the Australian Competition & Consumer Commission (ACCC) engaged with Etihad Airways over concerns passengers were being illegally denied refunds for flights booked in Australia that did not … Continued
Qantas is reportedly offering status credits, extra credit value and/or extended voucher validity to selected customers that agree to hold onto their flight credits instead of requesting a refund for cancelled flights. Some Australian Frequent Flyer members have reported being offered 100 bonus status credits, an additional 10% value on their flight credits, or even … Continued