Hertz Retrospectively Expires Points
The Hertz Gold Plus Rewards loyalty program has shortened the validity of its points to 12 months without giving any notice to members.
Tag: Complaints & Resolutions
GOL Airlines Doesn’t Want My Money
I experienced so many problems trying to book a flight on the GOL Airlines website that it can only be described as a comedy of errors.
KrisFlyer Round The World Awards: Difficult to Book
Singapore Airlines’ Star Alliance Round The World Award is an excellent use of KrisFlyer miles. But it has become difficult to book one successfully.
Qantas’ Mysterious Downgrade Compensation Policy
When Qantas moves a passenger from Business to Economy, they are entitled to compensation for the involuntary downgrade. But Qantas won’t reveal how it calculates the refund amount.
My Virgin Australia Downgrade Experience
I was involuntarily downgraded from a paid Business Class ticket to Economy on a Virgin Australia flight. It took two months and multiple follow-up phone calls to receive a refund of the fare difference.