Qantas 737 Business Class Review (during COVID-19)

Virgin Australia may have scaled back its domestic business class service at the moment, but not Qantas. The flying kangaroo has already reinstated hot meals and drinks in business class, and the current service during COVID-19 is not all that different from normal times.

In this review, find out what it’s like flying in Qantas’ Boeing 737-800 domestic business class with COVID-19 restrictions in place during August 2020.

Flight Details

Flight number	QF661
Route	Brisbane (BNE) to Adelaide (ADL)
Aircraft type	Boeing 737-800
Class of travel	Business
Seat number	2F
On-time performance	We left on time but arrived 25 minutes late due to strong headwinds.
Star rating

The route

Flight Cost

I booked this as part of a Brisbane-Adelaide-Kingscote trip for $334 one-way in Economy class. I then upgraded to Business class on the Brisbane-Adelaide flight for 19,000 Qantas Frequent Flyer points.

Booked separately, the Brisbane-Adelaide portion would have cost $293 in Economy class or $1,128 in Business, one-way.

Airport Experience

Qantas normally has an excellent premium lounge entry at Brisbane’s domestic airport. This was not open when I passed through the airport early on a Monday morning, but there was a priority security lane for Business, Gold, Platinum & Platinum One customers.

Although the Qantas Club in Brisbane remains closed, all eligible passengers were welcomed into the Qantas domestic Business Lounge. It was surprisingly busy at 6am, with lots of flights departing for regional and northern Queensland. But there were enough seats in the lounge to go around – even with socially-distanced furniture.

Due to COVID-19, Qantas has had to make some substantial changes to the Business Lounge experience. There is no longer a buffet, and the showers were out of order. But there were some excellent hot breakfast choices which were plated to order on request, and coffee was available from the barista. I tried the scrambled eggs with toast…

And the pancakes, which were hot and came with berries & maple syrup:

The lounge staff were friendly and overall, I was very happy with the Qantas lounge experience under the circumstances.

Read more about the current Qantas domestic lounge experience here: Great Food & Service at Reopened Qantas Lounges

Boarding for my flight to Adelaide was done by row number, with passengers at the back of the plane boarding first. Fly Well packs containing a face mask and sanitiser wipes were offered to all passengers at the gate.

The Hard Product

Qantas offers three rows of Business class on its Boeing 737-800, with seats laid out in a standard 2-2 configuration. The maroon leather seats are comfortable and well-padded.

I was sitting in row 2, which had a comfortable 38 inches of seat pitch.

The 737 Business class seats have a generous amount of recline and a fold-out legrest, although I think I must be too tall to find this useful. When seated in rows 2 or 3, there is enough space under the seat in front to stretch your legs out comfortably. But you wouldn’t be able to get out of the window seat without disturbing the person in the aisle seat. I didn’t have a neighbour on this flight (there were only 3 passengers in Business), so this wasn’t an issue.

If you’re sitting in row 1, there is a bulkhead (wall) in front of you. There’s plenty of room for your knees, and it is possible to get out of 1A or 1F without your neighbour needing to get up – but the trade-off is that you can’t stretch your legs out as much.

On newer Qantas Boeing 737s, there are seat-back in-flight entertainment screens available at each seat (except in row 1, where the screens fold out from under the armrest). But as this was an older aircraft, there were just overhead TV screens which were deployed to show the safety demonstration.

Q-Streaming entertainment would normally be available to stream to your personal electronic device via the Qantas Entertainment app, but this was not available during my flight in August 2020. Only Sky News was available to watch during this flight.

I’m told that in-flight entertainment may be returning to Qantas flights from September 2020. In the meantime, I was quite happy watching the changing Australian landscape out the window as we flew across north-west NSW…

And then crossed into South Australia just south of Broken Hill…

This aircraft was wifi-enabled, and high-speed internet was available during this flight. I just wish you didn’t have to agree to let Qantas collect and track your entire internet browsing history, which Qantas then uses to send marketing messages to you. (If you don’t believe me, read the Terms of Service & Privacy Policy next time you connect to Qantas free wifi!)

The Soft Product

There were no pre-departure drinks offered, and there were a few other minor COVID-related changes to the Qantas business class in-flight service. But it was almost business as usual.

After take-off I was offered a choice of a hot breakfast or fruit platter. I chose the hot breakfast, which included a quiche, sausage, spinach and tomato. It was tasty, and was served on a single tray with yoghurt, a warm muffin and water.

I was offered orange juice with breakfast, then tea or coffee shortly after.

Alcoholic beverages were not proactively offered on this flight. Given the 7am departure time, I would have declined anyway and did not ask. I’m told that Qantas is currently offering full bar service in Business class (including alcoholic drinks) on  domestic flights departing after 9am only.

The cabin crew were very good, and regularly came by to ask if I wanted anything more to drink.

Arrival Experience

Although we departed Brisbane punctually, we arrived almost half an hour late due to strong headwinds.

Upon arrival at Adelaide Airport, SA Police checked everyone’s border permits. This process took about 20 minutes.

Matt Graham

The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 70 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can connect with Matt by posting on the Australian Frequent Flyer community forum and tagging @AFF Editor.