Virgin Australia last week announced two new long-haul routes. Melbourne-Los Angeles is back, and a new Perth-Abu Dhabi flight will also be added. As a result, Virgin will withdraw its 3x weekly Sydney-Abu Dhabi flights. Virgin’s Brisbane-Los Angeles service will also be reduced from daily to 6x weekly, with some of the remaining flights seeing … Continued
A Virgin flyer has been forced to pay for a new ticket on the spot after the airline lost all records of their booking. The reservation mysteriously disappeared after the first flight on the ticket had already been flown without incident. This member was flying from Canberra to Hobart, with a short layover in Melbourne. … Continued
The number of Velocity status credits you’ll earn on Virgin Australia’s cheapest tickets will soon decrease by up to 50%. Status credits count towards qualifying for elite status with the airline. 500 status credits must be earned within 12 months to qualify for Virgin Gold status. Platinum membership requires 1,000 status credits. The changes come as Virgin … Continued
After a disappointing flight, one member recently contacted Virgin Australia to inquire about a lack of food or drinks on board. But the follow-up “customer service” was so abysmal, it left them feeling even more disappointed with the airline than they had been before complaining! Our member was initially disappointed not to receive a meal … Continued
Our members are outraged by Virgin’s plans to remove key frequent flyer benefits from next month. Gold & Platinum flyers will no longer receive perks including Fly Ahead, complimentary seat selection or bonus points when flying on Virgin’s cheapest Economy tickets. Even when flying on more expensive tickets, Virgin’s most loyal flyers may soon be forced … Continued
With almost 600,000 Virgin Australia Velocity points at their disposal, one member is planning a trip for two from Melbourne to New York. They would like to redeem their Velocity points to fly Business class, and seek advice on an itinerary to New York that offers good value. Just wondering what is the ‘best’ way … Continued
One member is considering abandoning their loyalty to Virgin Australia in favour of a “best fare of the day” policy. This member currently holds Platinum status with Virgin. But they are constantly finding that they can fly on overseas airlines in Premium Economy – or even Business class – for the same price as Economy … Continued
In recent weeks, Virgin Australia expanded its frequent flyer program partnership with BP. Virgin Velocity points can now be redeemed for petrol at any BP service station in Australia. This complements the existing ability to earn Velocity points on all BP purchases. Our members generally welcome new ways to earn and redeem frequent flyer points. … Continued
If you’re having trouble using your Virgin Velocity points to book a reward flight, you’re not alone. It appears that the Virgin Australia website is currently displaying very limited reward seat availability, particularly for flights on Etihad and Singapore Airlines. In many cases, reward flight searches on the Virgin website are bringing up only the more … Continued
Virgin Velocity Gold status comes with tons of benefits when you fly with Virgin Australia or any of its partner airlines, such as Air New Zealand or Singapore Airlines. These include lounge access, bonus points and the ability to change to an earlier flight for free. Gold Velocity status even comes with complimentary hotel loyalty … Continued
A Virgin flyer’s recent decision to treat themselves to a Business class upgrade ended in bitter disappointment. This member feels they received second class service, including last meal choice, because they had upgraded from an Economy ticket. This member watched on as full-fare paying passengers received blatantly preferential treatment. It seems the type of fare … Continued
Virgin Australia could fly to China from next year, with Beijing and Hong Kong flagged as possible new destinations. The flights would be operated by Airbus A330 aircraft currently used on most flights between the east coast and Perth. The announcement comes after HNA Group, which part-owns Chinese-based Hainan Airlines and Hong Kong Airlines, bought … Continued
