So I emailed the escalation team, got below reply just within 36hours. I assume if I didn't email the escalation team I would never of known about this originating in Viet deal & just lost my reward seats. I'll never understand how & why Qantas or any business wouldn't inform their customers of these important details.
Also signing up Philippine Airlines as a partner, Oneworld at that & be unable to process payment, c'mon, anyway I'll following payment this way, bit of inconvenience.
Dear Mr. Moo
Thank you for your booking with Qantas. Please kindly be informed that bookings made on
qantas.com for flights departing from Vietnam are unable to process payment online. As such, you will be required to complete the payment before ticket time limit expired.
Booking confirmation details are as bellow:
(...my flight details....)
Classic award fare, the ticket tax is USD188.00 per adult, USD177.00 per child, total booking cost USD730.00 equivalent
VND19,491,000 (today rate of exchange)
We are unable to verify credit card via email, for alternative you can choose one of the following payment methods:
- Payment by credit card via Payment gateway: Payment can be made thru a payment gateway offered by a service provider authorized by Amex/Visa/Mastercard company. A payment link will be sent to the credit card holder to key in the credit card information for settlement.
Or alternative
:
- Making a bank transfer of VND19,491,000 (excluding bank fee) to HTT bank account.
Please kindly inform us your preferred payment method, we will follow up in sending you the appropriate payment link or our bank account details.
We are sorry for any inconvenient caused.
Best regards,
Le Thu Huyen (Ms) | Manager Airlines Sales & Services
HTT Travel Vietnam Co.Ltd. | General Sales Agent for Qantas Airways
A. Level 1, Resco Tower, 94-96 Nguyen Du, Dist.1, Ho Chi Minh city, Vietnam
T. 08999 10689
F. +84-8-39105376