Several members have accused Hertz at Sydney Airport of unfairly scamming extra charges out of customers. They claim that Hertz charged them for minor pre-existing, and even non-existent damage. According to one member, Hertz staff in Sydney have even been instructed to actively seek out damage, regardless of how minor, and to charge for it. When returning their rental cars, … [Read more...]
Car Hire is a popular topic at the Australian Frequent Flyer. In this category we provide tips, tricks and chat about car rental companies.
If you are interested in improving your travel experience, you should definitely read our guide 10 Must-Have Online Tools for Frequent Flyers which covers online tools to help you travel better for less.
If you don’t rent cars often, it’s pretty easy to be confused by what you’re covered for in the event of an accident. Overseas, what’s compulsory for coverage can vary between states, let alone differences between countries. Terms such as loss damage waiver, collision damage waiver and single vehicle accident excess also help contribute to the confusing picture. For many … [Read more...]
One member has discovered the hard way that it pays to be overly cautious when dealing with hire car companies. This member rented a car from Hertz Sydney airport which upon pick-up was dented and scratched. The damage was pointed out to the customer service representative and our member was told not to worry. Upon return of the vehicle, our member has been faced with a charge … [Read more...]
If you are intending to negotiate the chaos of Bangkok driving or battle the streets of Brazil be sure to check out our members guide for driving overseas. Some destinations are seen to be akin to driving on Australian roads. A lower speed limit in New Zealand seems to be the only significant difference in that country. Canadian drivers are heralded for their courtesy and … [Read more...]
You've probably seen the signs at your local shopping centre - don’t leave valuables in your parked car. And many of us have probably seen cars parked with windows down or doors unlocked. What is more unusual is to see keys in the ignition. But one place where you will probably see all of the above is the airport car hire section. In the last decade, car hire companies have … [Read more...]