The Journey

At the end of the day it's all about "The Journey". This popular topic covers the planning, booking, the flight, and then the arrival at you destination. Dive into this section to explore tips and advice for every step of your journey.

Vietnam Airlines Boeing 787

Fly Premium Economy to Europe from $1,828 Return

Vietnam Airlines and Singapore Airlines both have some excellent round-trip Premium Economy fares available now for travel from Sydney and Melbourne to Europe, starting from as low as $1,828 return. Singapore Airlines also has some stellar Premium Economy sale fares available now from Melbourne and Sydney to New York. Both are full-service airlines. The main … Continued

International Flights on Sale for December 2021: Will They Fly?

Airlines Slash Travel Agent Commissions

Many international airlines are about to slash the commissions they pay to Australian travel agents by as much as 80%, upending the traditional business model of travel agencies. From tomorrow (1 July 2022), airlines including Qantas and British Airways will reduce the base commission paid to travel agents via Billing and Settlement Plan (BSP) on … Continued

AFF member Rugby's missing iPhone

The Crazy Adventure of an AFF Member’s Lost Phone

In the Qantas safety video played at the start of every flight, passengers are told that if they lose their phone they should contact a crew member immediately. “Please avoid moving your seat or trying to retrieve it as phones as tablets may be damaged or destroyed if caught in the seat mechanism,” the safety video … Continued

15 May 2022 Post Flight
A Scandinavian Airlines plane at Copenhagen Airport

SAS Age-Based Price Discrimination

It’s not that uncommon for some airlines to offer discounts to children, or even to sell tickets at different prices based on a person’s location, the type of electronic device they’re using or if they’re travelling for work. There are also plenty of examples of airlines charging different fares on domestic flights to residents and non-residents, … Continued

Travel agent

Is a Travel Agent Renaissance Coming?

The coronavirus pandemic has sadly forced many bricks-and-mortar travel agencies to close, putting many skilled travel agents out of jobs. To make matters worse for surviving travel agencies, airlines everywhere are now trying to bolster their own recoveries by slashing commissions paid to travel agents. Yet, as international travel slowly rebounds, experienced travel agents are … Continued

man traveler with hat holding beer glass and looking to airplane, Asian passenger sitting and relax in modern lounge at international airport terminal. Travel concept

Where to Search for Cheap Flights

Everyone loves a cheap flight, but what’s the most efficient way to find one? AFF members often discuss current airfare deals on the Australian Frequent Flyer forum. If you’ve subscribed to an airline mailing list, you may also be notified when that airline goes on sale. But if you need to book a flight to … Continued

Beautiful view of Churches in Oia village, Santorini island in Greece at sunset, with dramatic sky.

Cheap Flights to Europe from $606 Return

Over the past two years of border closures and COVID-related travel disruptions, there haven’t been many good deals on flights to Europe. But Singaporean low-cost carrier Scoot is trying to change this, with flights from Australia to Europe available now from as little as $606 return. The flights with Scoot are available from Gold Coast, … Continued

Inflight staff serving food to a female business passenger in the business cabin, Qantas A330

How to Find Domestic Widebody Flights

Apart from some rare exceptions like Japan, the majority of domestic flights in most countries are operated by narrowbody aircraft like the Boeing 737 or Airbus A320. These are perfectly fine for short hops, but flying on a widebody jet is always just a little bit nicer. In Economy, you’ll often have a bit more … Continued

Air New Zealand snack

Why Airline Caterers Love “Ambient” Snacks

When Lufthansa announced it would introduce buy-on-board snacks on its long-haul flights last year, it promised “high quality” products that would better cater to the “diverse needs of guests”. In reality, the German airline just replaced the complimentary mid-flight refreshment on long-haul routes such as Frankfurt-Los Angeles with the option to purchase from an overpriced … Continued

31 Jan 2022 In Flight
Refund for cancelled travel

Airline Customer Advocate “Ineffective”

There are renewed calls for the Airline Customer Advocate to be replaced by an independent ombudsman, after consumer advocacy group CHOICE found it has failed to resolve airline complaints – especially during COVID-19. Since 2012, the Airline Customer Advocate (ACA) should have been helping Australians to resolve airline complaints. But its scope is limited and … Continued

15 Jul 2021 Post Flight