Greater Benefits for Qantas Business Rewards Members

Qantas has made it easier for businesses to achieve a higher level in its Qantas Business Rewards program, while also increasing the benefits offered with each tier. Changes include larger discounts on flights and Qantas Club membership, as well as a new Gold Accelerator offer. Qantas Frequent Flyer members who book through Qantas Business Rewards … Continued

Qantas Keeps Hanging Up on Customers

Unless you’re lucky enough to have Platinum or Platinum One status, dealing with the Qantas contact centre has become a maddening experience lately. The wait times are often astronomical, and if your call is directed to one of the outsourced overseas call centres operated by Mindpearl, the staff are often poorly trained and unable to … Continued

Airlines Playing a Cruel Cancellation Game

Throughout the pandemic, airlines have had to cancel a lot of flights. This is already inconvenient enough for customers who had booked tickets on flights that are no longer going ahead. But airlines including Qantas have found a way to make the experience even worse for passengers. Over the last couple of years, Qantas has … Continued

Qantas Forces Customer to Pay for Unnecessary COVID Test

A Qantas passenger is $79 out of pocket after staff refused to let her check-in without a COVID test certificate that she didn’t actually need. The passenger, who is the wife of AFF member gidxg03, was travelling with Qantas from Melbourne to London via Darwin, with an onward connection to Ireland. At the time of … Continued

Good Qantas Business Reward Availability to Delhi

Classic Flight Reward availability on Qantas long-haul flights in Business Class has been rather limited lately, with seats unavailable on many of Qantas’ popular international routes. But one Qantas route with ample award availability at the moment in Business Class is Melbourne-Delhi, a route that Qantas started flying in December 2021. Qantas currently flies 4x … Continued