Qantas has coped a battering this week with one member resolutely declaring that the Qantas customer care fail in the inherent requirement of their job… caring! A relatively straightforward request has been met with a poor attitude and a lack of empathy according to one member. This member sought to change the time for the first leg of their journey and wanted to work out a … [Read more...]
Qantas and it's frequent flyer program are popular topics at the Australian Frequent Flyer. Qantas is Australia's national carrier, and has Jetstar as a subsidiary. The Qantas Frequent Flyer program is easily Australia's largest loyalty program.
The best use of Qantas frequent flyer points is to upgrade to a higher cabin class. Read our guide how to get a flight upgrade with frequent flyer points for more information.
One member this week queries why Status credits are tied to frequent flyer point earn rates. Our members discuss whether there is scope to improve the ways in which status credits are awarded. One suggestion is that there should be an incentive based system for the accrual of status credits. For example, the more flights travelled should equate to a greater number of status … [Read more...]
This week Jetstar’s ”unaccompanied minor policy” has come under fire by our members. Jetstar has a policy that children who are not yet attending secondary school are regarded as unable to travel independently. Two 14 year old girls were denied boarding as they did not have adequate proof that they were in attendance at secondary school. The Jetstar Policy specifically states … [Read more...]
When Qantas made changes to its frequent flyer program recently, it was obvious for many that status could be harder to achieve in the future. First the “marginal” Any Seat awards were disposed of, a source of cheap status credits to many members and the topic of much discussion on the forum. Then the reduction in earnings for the cheaper flights was put in place. Finally, … [Read more...]
While many of our members like to accumulate points rather than spend them, some have been burned by hard lessons from the past. As the events of 2001 showed with the demise of Ansett, sometimes it can be a case of easy come easy go. Spending those points rather than saving them can be a good strategy; especially when it’s not all smooth flying in the airline industry. With … [Read more...]