Author: Matt Graham

Matt Graham

Matt was the editor of Australian Frequent Flyer from 2015 until 2025. His passion for travel has taken him to more than 100 countries - with a lot of help along the way from frequent flyer points! Matt's favourite destinations (so far) are Germany, Brazil, Kazakhstan and Uzbekistan. His interests include aviation, economics & foreign languages, and he has a soft spot for good food and red wine. You can connect with Matt by posting on the Australian Frequent Flyer community forum and tagging @Mattg.

Have You Had a "Flight from Hell"?

The Business Class Flight from Hell

An unlucky AFF member experienced the “flight from hell” last week upon returning home from Singapore. A culmination of unfortunate circumstances, including a disruptive passenger, made the flight especially unpleasant for those on board. pgsdiver was a Business class passenger on a Singapore Airlines flight from Singapore to Sydney last Friday, along with his wife and … Continued

Qantas A380 First Class

Last-Minute Qantas First Class Availability to London

Qantas almost never releases Business or First Class award seats on its flights to London. But if you’re planning to travel to the UK in the next month or so, you could be in luck! Qantas has just released a bunch of Premium Economy, Business and First Class award availability from Sydney to London for last-minute … Continued

Singapore Airlines A350 at Munich Airport

Singapore Airlines Apologises for Call Centre Wait Times

Singapore Airlines has apologised for the lengthy KrisFlyer call centre waiting times experienced by customers over recent weeks. Many frequent flyers, including several AFF members, have reported waiting for hours on hold when trying to call the Singapore Airlines or KrisFlyer contact centres recently. Some have even waited so long on hold that the call … Continued

Emirates A380 Sydney Airport

Emirates Axes Sydney-Bangkok Route

Emirates will axe its popular Sydney-Bangkok-Dubai route from June. As part of Emirates’ latest schedule shake-up, Perth will also lose one of its two daily flights to Dubai at the end of March. The final Emirates Sydney-Bangkok flight will depart on 1 June 2019. After this, both the Sydney-Bangkok and Bangkok-Dubai legs of EK418 and … Continued

Phone booths in the Sydney SkyTeam lounge

Airport Lounge Etiquette Faux Pas

Airport lounges are supposed to be exclusive sanctuaries away from the hustle and bustle of busy airport terminals. But, even in the nicest of airport lounges, there’s one thing that can easily ruin the experience: other passengers. Many frequent flyers will have experienced antisocial behaviour in airport lounges at some point, from people talking loudly … Continued

Qantas Reopening Domestic Lounges from 1 July 2020

Qantas Business Rewards Deal: Double Points

Qantas is currently offering double points to Qantas Business Rewards members for new flight bookings. For a limited time, the airline is also waiving its $89.50 Qantas Business Rewards joining fee. This Qantas Business Rewards deal is aimed at last-minute bookings. To earn double Qantas points, you’ll need to book a new Qantas domestic or … Continued

Qantas A380

Qantas Frequent Flyer Raises Joining Fee

Qantas Frequent Flyer has increased the fee it charges members to join the program to $99.50. The new Qantas Frequent Flyer joining fee, charged to Australian residents, represents a $10 increase on the 2018 membership price. At the beginning of this year, Qantas also increased the membership fee charged to New Zealand residents from NZD50 … Continued

American Express Centurion charge card

Podcast #2: Amex Devaluation

In this episode, Matt Graham discusses the 2019 American Express Membership Rewards changes in Australia, Singapore Airlines KrisFlyer changes, the recent Cathay Pacific mistake fares, and more. Episode 2 of the AFF on AIR podcast also features an interview with Clifford Reichlin, the founder of Australian Frequent Flyer. Listen now to AFF on AIR Episode … Continued

Amex Devaluation – AIR002

  Matt discusses the upcoming Amex Membership Rewards changes, Singapore Airlines KrisFlyer changes, the recent Cathay Pacific mistake fares, and more. This episode also features an interview with Clifford Reichlin, the founder of Australian Frequent Flyer.   Episode contents: 0:25 – Fortnightly news round-up 5:27 – Discussion on the upcoming Amex Membership Rewards devaluation 16:15 … Continued