Author: Matt Graham
Matt Graham
Matt was the editor of Australian Frequent Flyer from 2015 until 2025. His passion for travel has taken him to more than 100 countries - with a lot of help along the way from frequent flyer points! Matt's favourite destinations (so far) are Germany, Brazil, Kazakhstan and Uzbekistan. His interests include aviation, economics & foreign languages, and he has a soft spot for good food and red wine. You can connect with Matt by posting on the Australian Frequent Flyer community forum and tagging @Mattg.
Flight Changes, Refunds & Travel Credits – AIR037
As the coronavirus crisis continues, many airline passengers are still waiting for refunds from cancelled bookings. Meanwhile, some passengers have discovered that they would have to pay extra – thousands of dollars, in some cases – to rebook their cancelled flights for a different date. Recently, a Lufthansa customer in Germany was asked to … Continued
Refunds & Credits for Unused Travel Insurance Policies
Numerous Australian travel insurers are now offering policy refunds or credits to customers that had to cancel their trip due to COVID-19 restrictions. If you had purchased a travel insurance policy before COVID-19 became a known event (around the end of January), and were either unable to take your trip or had to cut it … Continued
Qantas Waives Classic Flight Reward Cancellation Fees
Qantas is now waiving change and cancellation fees for all new and existing Classic Flight Reward bookings until 31 October 2020. This includes Classic Flight Reward bookings made for travel after October 2020, provided you make the change or cancel your booking by the the end of October. The Qantas “Fly Flexible” offer is good … Continued
LATAM Airlines Files for Bankruptcy
LATAM Airlines has become the latest airline to file for bankruptcy during the COVID-19 travel shutdown, as the company embarks on a reorganisation of the business. The circumstances of the LATAM bankruptcy are similar to those of Virgin Australia as well as Avianca, one of South America’s other major airlines. The airline has filed for … Continued
Amex, Flybuys Reinstate Velocity Transfers
The American Express Membership Rewards and Flybuys programs have reinstated the ability to transfer points to Velocity Frequent Flyer. It comes after all Australian bank & supermarket loyalty programs temporarily suspended point transfers to Velocity due to the loyalty program of Virgin Australia pausing all redemptions on 21 April 2020. Most Australian banks are still blocking … Continued
Virtual Travel Experiences to Calm Your Itchy Feet
If you’ve been stuck at home for the past few months, you’re probably getting itchy feet. You’re definitely not alone – many of us miss the freedom to travel overseas. We all travel for different reasons. Some of us love experiencing new destinations and cultures. Some people travel for work, to attend conferences or to visit … Continued
How to Use Qantas Flight Credit Vouchers
If you’ve had to cancel a flight due to COVID-19, you may have ended up with a Qantas flight credit. And if your flight was cancelled by the airline, your booking has probably been converted automatically into a Qantas credit voucher. (In the latter case, you have the option to keep the voucher or call … Continued
Turkish Airlines Boeing 737-800 Business Class Review
Turkish Airlines, a member of Star Alliance, flies to more countries than any other airline in the world (at least, it did before the COVID-19 pandemic). The Boeing 737 is widely used on Turkish Airlines’ short-haul flights between Istanbul and Europe. It’s also used on many medium-haul flights to destinations throughout the Middle East, Central … Continued
The Future of Travel Without a COVID-19 Vaccine
This week, Qantas revealed how it plans to woo travellers back to the skies with face masks and hand sanitiser. But, while social distancing will be practiced at airports, Qantas won’t commit to blocking middle seats on its flights. Qantas is not alone, with many airlines protesting that leaving seats empty would drastically increase airfares and … Continued