Flight Changes, Refunds & Travel Credits – AIR037


As the coronavirus crisis continues, many airline passengers are still waiting for refunds from cancelled bookings. Meanwhile, some passengers have discovered that they would have to pay extra – thousands of dollars, in some cases – to rebook their cancelled flights for a different date.

Recently, a Lufthansa customer in Germany was asked to pay around $5,000 to change their travel dates after the airline cancelled their flight. The matter was taken to court in Germany and the airline lost. In this episode, Matt Graham chats to Dr Matthias Böse, the lawyer that defended this court case.

You’ll also hear about the latest Australian airline news and the current refund policies of Qantas, Jetstar & Virgin Australia.


Episode contents:

  • 1:09 – Fortnightly news round-up
  • 10:22 – Interview with Dr Matthias Böse – Lufthansa loses a recent court case on rebooking fees
  • 18:40 – Interview with Dr Matthias Böse – Consumer rights & air passenger protections in the European Union
  • 27:00 – Interview with Dr Matthias Böse – Lufthansa Miles&More changes
  • 30:10 – Interview with Dr Matthias Böse – Berlin Brandenburg Airport is finally opening!
  • 35:50 – Current refund & travel credit policies of Qantas, Jetstar and Virgin Australia




Frequent Flyer Gazette articles referenced in the fortnightly news round-up:

Matt Graham
The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 60 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil, New Zealand & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can contact Matt at [email protected]