Author: Matt Graham
Loyalty Learnings from a 25+ Year Career – AIR079
Phil Hawkins has worked in loyalty programs for 25 years, and was most recently the Chief Operating Officer at Flybuys in Australia. In this episode, Matt chats to Phil about some of the things he’s learned during his career in loyalty. Find out what happens behind the scenes, what makes a good (or bad) … Continued
Virgin Boosts Status Credits Until 30 June 2022
Virgin Australia will now give 45-100% more Velocity status credits on all flights taken from October 2021 until June 2022, following a 3-month extension to this promotion which was previously due to expire at the end of March. This offer is available to all Velocity Frequent Flyer members and will even be applied retrospectively to … Continued
Qantas Frequent Flyers Blocked from Redeeming Qatar Qsuites
Update (25 March 2022): There have been some changes to the Qatar Airways award seat access given to Qantas Frequent Flyer members. Qatar Airways Business Class is popular with many Australian frequent flyers, especially as all flights to Australia will soon feature the airline’s award winning Qsuites product at the front of the plane. Qatar … Continued
Qantas Forces Customer to Pay for Unnecessary COVID Test
A Qantas passenger is $79 out of pocket after staff refused to let her check-in without a COVID test certificate that she didn’t actually need. The passenger, who is the wife of AFF member gidxg03, was travelling with Qantas from Melbourne to London via Darwin, with an onward connection to Ireland. At the time of … Continued
Is a Travel Agent Renaissance Coming?
The coronavirus pandemic has sadly forced many bricks-and-mortar travel agencies to close, putting many skilled travel agents out of jobs. To make matters worse for surviving travel agencies, airlines everywhere are now trying to bolster their own recoveries by slashing commissions paid to travel agents. Yet, as international travel slowly rebounds, experienced travel agents are … Continued
Good Qantas Business Reward Availability to Delhi
Classic Flight Reward availability on Qantas long-haul flights in Business Class has been rather limited lately, with seats unavailable on many of Qantas’ popular international routes. But one Qantas route with ample award availability at the moment in Business Class is Melbourne-Delhi, a route that Qantas started flying in December 2021. Qantas currently flies 4x … Continued
Qantas Continues Status Extensions Until December 2022
Qantas Frequent Flyer members with status expiring between July and December 2022 are now being offered an additional 12-month extension. This offer is available to Australian and New Zealand residents, who can activate it by booking at least one new eligible Qantas or international Jetstar flight. The booking must be made by the end of … Continued
Singapore Airlines Returns to Darwin & Cairns
Singapore Airlines will resume regular flights from both Darwin and Cairns to Singapore from the end of March 2022. It brings the number of Australian destinations served by Singapore Airlines to seven. Singapore Airlines’ former regional subsidiary Silk Air served the Darwin-Singapore and Cairns-Singapore routes prior to COVID-19. Both routes were suspended early into the … Continued
Glitch Affecting KrisFlyer Mile Extensions
Singapore Airlines KrisFlyer miles normally expire if unredeemed after 3 years, regardless of account activity. But it’s clearly unfair to expire people’s miles during a pandemic when they can’t travel, so Singapore Airlines has been progressively extending the validity of KrisFlyer miles that would have expired since April 2020. Each extension is for six months … Continued