Author: Staff Writers
Staff Writers
Scotland and England, assistance required
This week’s trip report is from one of our seasoned journal writers. Known for their adventurous nature, and choice of golf attire, this trip is a little different to the norm for them. Thanks to a pre-planned bit of hip surgery, and an unplanned fall for the other half, we are going to get an … Continued
Virgin profiting at the expense of service?
The last fifteen years or so there have been many changes in the local airline market. With the collapse of Ansett, Qantas rose to a dominant position. In recent years, Virgin Australia has seen the opportunity to change its model and move into the full service space. A Frequent Flyer program introduced, along with lounges, … Continued
Duty Free Decline
One of the perks of international travel used to be the ability to bag some serious bargains by purchasing duty free products. One member speculates that the value for money of duty free products has declined rapidly. On a recent trip to Hong Kong one member felt that there was not a significant difference in … Continued
Qantas A380 to service Dallas, Melbourne-London flights retimed
One of the more common questions over the past few years on the Australian Frequent Flyer’s forum has been our members asking when Qantas was going to put the A380 on its lucrative Dallas route. The current 747 operation has had its fair share of issues with marginal range at times, thanks to high winds … Continued
A touch of luxury in Hong Kong
This week one of our members has a question about how to enjoy some luxury, without bill shock come checkout time I’ve booked my wife and I on a trip to Japan via Hong Kong. The flight is a 1st class award redemption with a 1 night stop over in Hong Kong. I’m hoping for … Continued
First overseas trip, in Business!
This week our trip report is a little different. Rather than being another business trip in familiar territory, or a short domestic jaunt, it’s the big one, the first long haul trip overseas. My mother has managed to make it to 60 without ever going overseas (Kangaroo Island doesn’t count), so when I stumbled on … Continued
Where is the solo female frequent flyer?
Thanks to the hints and tips on our forum, one of our members has done a lot of travelling in the pointy end recently. During these travels, they have made some interesting observations as to the demographics of the frequent flyer when it comes to gender. I am nearing the end of a whirlwind trip … Continued
Customer Service Struggle
It appears that the old adage “it’s hard to get good help” rings true in some situations with one member complaining about the customer service (or lack thereof) experienced at Citibank. This member was flummoxed that the customer service representative required the full year (including the century!) of birth when verifying credit card accounts. Our … Continued
Tiger to replace Virgin flights on selected routes?
In the past 2 years, the two big airlines, Qantas and Virgin, have been adding capacity in the battle for the consumer’s dollar. At the lower cost end of the market, Jetstar has also been adding capacity, while Tiger was restricted by authorities from expanding after their grounding. With all this extra capacity, consumers, it … Continued