The ACCC recently released a damning draft report into Australian loyalty schemes, calling out practices that it says may shock consumers and putting loyalty program operators on notice. In this episode, Matt chats to airline loyalty and data expert Mark Ross-Smith about the ACCC’s findings and recommendations. This interview covers topics including data privacy, the expiration and devaluation of frequent flyer points, carrier charges and much more.

 

Episode contents:

  • 1:09 – Fortnightly news round-up
  • 8:07 – Interview with Mark Ross-Smith

 

Links:

 

Frequent Flyer Gazette articles referenced in the fortnightly news round-up:

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Matt Graham
The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 60 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil, New Zealand & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can contact Matt at [email protected]