If you hold status with an airline, you’ll often feel obliged to continue crediting points to that airline’s frequent flyer program in order to use your status benefits when you fly. For example, if you have Qantas Platinum status, you may only be granted entry to the First Class Lounge if your Qantas Frequent Flyer … Continued
Last week, the Australian Competition & Consumer Commission (ACCC) released a draft report on customer loyalty schemes in Australia. The report identified “significant concerns” held by the ACCC surrounding data practices, consumer and competition issues relating to loyalty programs in Australia. The 107-page draft report is available to the public on the ACCC website. Before handing … Continued
The Australian Competition and Consumer Commission (ACCC) has expressed “significant concerns” over the practices of frequent flyer, supermarket and credit card loyalty programs in Australia. In a 97-page draft report on Australian loyalty schemes, the ACCC identifies several key areas of concern, ranging from opaque privacy policies to expiring frequent flyer points and airline carrier … Continued
BP will terminate its partnership with Virgin Australia’s Velocity Frequent Flyer program, choosing to instead partner with Qantas Frequent Flyer. BP initially sought to end its Velocity Frequent Flyer tie-up in 2017, but was sued by Velocity for a breach of contract. To this day, you can still earn and redeem Velocity points at BP. But … Continued
Double status credits promotions have been a regular staple of the Qantas Frequent Flyer program over recent years. Last year, for example, Qantas ran no fewer than three public double status credit offers! These promos have been extremely popular with frequent flyers as they make it easier to earn or retain Qantas Frequent Flyer status. But … Continued