Flight Delays is a popular topic for discussion at the Australian Frequent Flyer. No one welcomes delays of any kind, but sometimes they are unavoidable.
The ACCC has called on the government to consider a compensation scheme for Australian airline passengers with delayed or cancelled flights.
The new self-service tool on the Qantas website provides options to rebook changed or cancelled Qantas flights booked as Classic Rewards.
The offer made to passengers on a recent overbooked Virgin Australia Cairns-Brisbane flight was so inadequate that it's almost hilarious.
The true test of an airline is how often things go wrong, and much more importantly, how well the airline handles inevitable disruptions.
Last week, consumer advocacy group Choice awarded Qantas its annual Shonky Award for “unusable flight credits, delayed flights, disappearing baggage, and endless call wait times”. It described the flying kangaroo as “The Spirit of Disappointment” for letting down many of its customers. “People are still paying premium prices to fly Qantas, but it’s clear from … Continued
A family of four was left stranded in Bali for 18 days after Jetstar cancelled their flight home and didn’t offer an alternative flight until more than two weeks later. After a holiday in Indonesia, AFF member Hutch0007 and their family was booked to return to Melbourne on a Jetstar flight departing on 16 September 2022. … Continued
With many flights to Australia currently fully booked or even oversold, airlines have been turning to desperate measures to encourage passengers to give up their seats. AFF member albatross710 was recently booked to fly from Vancouver to Brisbane on Air Canada. At the boarding gate, airline staff were calling for 7 volunteers to give up … Continued
When redeeming Qantas points to fly overseas, you’ll often end up on a partner airline as it can be difficult to find award availability on Qantas-operated flights to destinations such as Europe – especially in premium cabins. Redeeming points to fly on a partner airline is a perfectly normal aspect of most frequent flyer programs. … Continued
Jetstar is not currently selling any seats on its flights between Australia and Denpasar for travel until 17 October 2022 – after the end of the school holidays. These seats were removed from sale more than a week ago and have not returned. While some flights are likely fully booked due to the school holidays, … Continued
Travel insurance is essential to ensure you aren’t left out of picket if your trip is disrupted by events outside of your control. If you’re unable to continue your journey as planned, for example, travel insurance may cover the cost of rebooking or cancelling your flights, or purchasing a replacement ticket. But what if you’ve … Continued
Qantas will offer flight discounts, more Classic Reward availability and other bonus benefits to its frequent flyers in an attempt to apologise for the “recent operational challenges” that have seen many flights delayed or cancelled and bags go missing. All Qantas Frequent Flyer members will also receive a further 12-month status extension. Qantas says it … Continued
Thousands of Qantas passengers with international bookings received notifications on Tuesday that their flight’s departure time had been pushed back by one minute. Then, on Wednesday, Qantas moved the departure times on these flights forward by one minute – reinstating their original departure times. Qantas international flights departing Sydney and Melbourne were affected by the … Continued