Bali's international airport has re-opened but many flights are still disrupted due to volcanic ash. Since last Thursday, many flights between Australia and Denpasar have been delayed, diverted or cancelled. And most passengers won't be covered by travel insurance. Bali's Mt Agung, which first erupted in November last year, is once again the culprit. The volcanic ash being … [Read more...]
Flight Delays is a popular topic for discussion at the Australian Frequent Flyer. No one welcomes delays of any kind, but sometimes they are unavoidable. Take a look at our guide 10 Must-Have Online Tools for Frequent Flyers to find tools which can give you early warning of flight delays.
We've all had flights delayed by passengers that have failed to board. Just last week, this caused an AFF member's flight from Los Angeles to Sydney to depart more than an hour late. This member subsequently missed their connecting flight to Perth and a family reunion. This is certainly not the first time a passenger has failed to show up, and it won't be the last! Somehow, … [Read more...]
Regional Australian airline JetGo has entered voluntary administration, suspending all commercial passenger flights as of 1 June 2018. JetGo customers with existing flight bookings may be entitled to a refund by initiating a credit card chargeback. If the refund is unsuccessful, JetGo's administrator advises that customers can lodge a "Proof of Debt" claim. For customers … [Read more...]
An AFF member has acknowledged the outstanding Qantas service they received from the airline's ground staff at Brisbane Airport this week. Stevo.1702 was flying from Townsville to Roma with a very tight connection in Brisbane. On any other day, this member would have missed the connection. But the Qantas staff went above and beyond ensuring not only that their customer made the … [Read more...]
Boeing 787 engine problems are causing serious disruptions to flights with Air New Zealand, LATAM Airlines, British Airways and several other airlines. But, thankfully, not all airlines operating the Dreamliner are affected. Here’s what you need to know… What are the Boeing 787 engine problems? Some airlines have discovered that the turbine blades in their Dreamliners' … [Read more...]