Flight delays can be frustrating, but sometimes there’s a silver lining. If you’re flying on a European airline, or any other airline on a flight departing Europe, you could be entitled to compensation. The European Union has generous laws designed to help passengers affected by flight delays and cancellations. The “EU261” regulations entitle passengers to … Continued
Our member mushez recently sampled China Southern Airlines on a quick trip to China. Four China Southern flights were taken in total as our member flew from Brisbane to Shanghai and back, with a stopover in Guangzhou in both directions. So, would the airline meet expectations? Concerned about the quality of the catering, our member stocked … Continued
This week our members complain about the notoriously unpredictable approach of Qantas to priority baggage. One member has status, flies business class and has priority marked luggage but finds that their bags are still often the last to arrive off the conveyor. Many members find this frustrating given that priority luggage is trumpeted as a … Continued
If you’ve ever been involved in a dispute with an airline, you probably know how frustrating it can be. Airlines are often unwilling to do the right thing by the customer and as a passenger, it’s often easy just to give up. But did you know that there is an advocate that may be able … Continued
Our member Gungadin6’s recent Air New Zealand nuisance has been received with mixed reactions by our forum members. Gungadin6 was on an Auckland to Sydney flight when it was diverted to Melbourne without explanation. Upon arrival in Melbourne our member was still not given an explanation and waited for forty five minutes to get to … Continued