Qantas Customer’s Nightmare Trip to London

When deciding which airline to fly to London, there were several reasons that Peter, the husband of AFF member Alectoris, decided to book with Qantas. A key consideration was that Qantas offers non-stop flights from Australia to the UK, avoiding the uncertainty of transiting via a third country given the changing COVID-19 situation. Being particularly … Continued

Qantas Offloads Bags, Passengers from Darwin-London Flights

Qantas has been forced to offload passengers and bags from its Darwin-London flights over recent days due to repair works taking place on the main runway at Darwin International Airport. Numerous passengers have been bumped from flights QF1 and QF9 in recent days, often with little warning. One Qantas passenger, for example, was sent an … Continued

Podcast #82: Berlin’s Surprisingly Functional New Airport

It may have opened almost a decade behind schedule after being plagued by outrageous construction problems that made it the butt of jokes for years. But now that Berlin Brandenburg Airport (BER) has finally opened, Matt recently discovered that it’s so efficient and functional that it’s almost disappointing. (Except for the contaminated tap water!) Also … Continued

Airlines Playing a Cruel Cancellation Game

Throughout the pandemic, airlines have had to cancel a lot of flights. This is already inconvenient enough for customers who had booked tickets on flights that are no longer going ahead. But airlines including Qantas have found a way to make the experience even worse for passengers. Over the last couple of years, Qantas has … Continued

International Airlines Not Returning to Brisbane

From next month, Qatar Airways will increase its Brisbane-Doha flights from 3x weekly to daily. The Qatari airline will also switch the stopover for its Auckland-Doha flights from Brisbane to Adelaide, meaning there are more seats available overall for passengers travelling between Brisbane and Doha. But Qatar Airways is an exception to the current trend. … Continued