Qantas’ Price Promise is virtually worthless, according to one member. This member’s recent claim was rejected on a minor technicality. But Qantas still refused to honour their guarantee, even after further supporting evidence was submitted. Qantas customers are offered a refund of the fare difference and 1,000 Qantas points if a cheaper price is found … Continued
One member is appalled at being offered just $20 worth of Air New Zealand vouchers as compensation for an in-flight meal that left them “very ill”. The Business class passenger had requested a vegetarian meal. But by the time they discovered that the meal in fact contained chicken, it was already too late. The catering … Continued
This week our members discuss the compensation received from Qantas after their flight was ruined by defective on-board equipment. Issues warranting compensation on recent flights range from faulty in-flight entertainment systems to broken seats; and the compensation received varied from a few thousand points to many hundreds of dollars. Although most passengers would prefer that … Continued
Emirates is widely regarded as one of the world’s best airlines, but one member believes the standard of on-board service has plummeted recently. Inedible meals in business class, a broken seat in first class and disinterested customer service are just the beginning of this member’s long list of unfortunate experiences with Emirates Airlines. On one … Continued
This week’s trip report had all the makings of a holiday in paradise… a nice resort, beautiful beaches and a fantastic diving scene. Our member was travelling to Chuuk, a picturesque island in the tiny nation of Micronesia. So how did it all go so wrong? Our member headed from Australia to Micronesia for what … Continued