Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
Scammers have bought Qantas' US phone number in Australia. If you call the US phone number but you're in Australia, you'll probably get scammed.
Qantas Hotels has stopped issuing tax invoice receipts for Australian hotel bookings at the request of its supplier, Expedia.
It's bad enough when loyalty programs hide exceptions in the fine print, but it's even worse when they aren't made publicly available at all.
Your entire balance of Etihad Guest miles could expire on 1 June 2024 if you haven't flown with Etihad or a partner airline in the past 18 months.
Qantas has agreed to compensate a combined $20 million to 86,597 customers that the airline now admits it "misled" by selling tickets on flights it had already decided to cancel.
The Qantas website states that Gold and Platinum frequent flyers receive additional benefits flying KLM, but it seems this only applies on codeshare flights.
The Qantas website does not show your fare class (RBD) when booking a flight. But you can figure it out with these workarounds.
Accor Live Limitless (ALL) doesn't exactly make it easy to speak to a real person at its customer service department. But there are 3 ways to get in touch.
The Qantas call centre used to triage customers who called repeatedly within a short time to a more experienced onshore agent. This is no longer happening.
Australian frequent flyers overwhelmingly want a European-style air passenger compensation scheme and an independent airline ombudsman.
We found out how Jetstar calculates refunds for passengers who book Business Class but are involuntarily downgraded to Economy.
In news that customers will welcome, Qantas is considering bringing more of its call centre work back to Australia.