Are Ground Handlers Gaming Baggage Delivery KPIs?
Airlines often use the time it takes to get the first bag onto the carousel as a key performance metric for baggage handlers. Are ground handling companies gaming this to inflate their KPIs?
Tag: Complaints & Resolutions
Velocity Frequent Flyer Implements Two-Factor Authentication
Velocity Frequent Flyer has finally implemented multi-factor authentication, increasing the level of security on its members’ accounts.
Velocity Adds Non-Stop United Trans-Atlantic Rewards
Virgin Australia has fixed a bug that resulted in many non-stop United Airlines flights being unavailable to book with Velocity Points.
Velocity Blocking Non-Stop United Trans-Atlantic Rewards?
Virgin Australia flyers can redeem Velocity Frequent Flyer points on United Airlines, but there’s no reward seat availability on any non-stop trans-Atlantic route.
Qantas Reverses Incorrect Refusal of Points & Status Credits
Qantas has reversed its repeated, erroneous refusal to award points and status credits on Qatar Airways codeshare flights marketed by Finnair.