An error on the Virgin Australia website caused the airline to massively overcharge some customers for around 9 hours on Tuesday. The Virgin pricing glitch resulted in taxes as much as 19 times higher than normal being charged on Velocity Reward Seat bookings. The Virgin pricing glitch affected domestic Reward Seat bookings made using Velocity points. … Continued
Qantas has refused to provide compensation to customers downgraded from Qantas’ own services to Jetstar. Downgraded passengers also lost most of the benefits of their original tickets including complimentary food, in-flight entertainment and seat selection after Qantas cancelled their flights. In one case, AFF member tea&coffee was downgraded from Qantas Business class to a middle … Continued
Dealing with airline call centres can be a frustrating experience. If you’re lucky, your call will be answered by an experienced agent who knows exactly how to help! Unfortunately this doesn’t always happen. Airline call centres are a real mixed bag. There are plenty of knowledgeable call centre agents, but there are also plenty that … Continued
The Qantas Hotels Price Promise is proudly advertised on the Qantas website. The guarantee claims that customers can know they’re getting a great deal. But one member’s recent experience with the Qantas Hotels Price Promise definitely did not live up to expectations. AFF member Phil_vic booked a hotel room on the Qantas website for $236. … Continued
Virgin Australia last year entered into several new airline partnerships. One of these new alliances was with Hong Kong Airlines. Velocity Frequent Flyer members were promised that the agreement would bring reciprocal status recognition, and that Virgin flyers could earn and redeem points when flying with Hong Kong Airlines. But six months on, it seems … Continued