Most hotels take customer service very seriously. And it’s not hard to see why. Most cities have literally hundreds of hotels, and all offer the same basic service. So, personalised customer service is seen as a key differentiator to drive loyalty and attract repeat business – especially for high-end hotels. At some hotel chains, it … Continued
As part of Qantas’ agreement with Emirates, eligible Qantas Frequent Flyer members are entitled to Emirates Lounge access when flying with Qantas. There are some restrictions; for example, flights to the Americas and South Africa are excluded, and you should be travelling on a Qantas-issued ticket. But, in general, access is available to Gold, Platinum … Continued
An Air New Zealand customer is significantly out of pocket after a series of unfortunate events that none of the three airlines involved are willing to take responsibility for. While Air New Zealand, Qantas and Emirates play the blame game, this passenger is still waiting for a refund. Artorias was booked to fly across the Tasman … Continued
When flying Jetstar, Qantas Frequent Flyer members can earn Qantas points and status credits by purchasing a Starter or Max Bundle. But, in recent months, these points and status credits have been taking an unacceptably long time to post. And, in many cases, the Jetstar points and status credits are not crediting at all without … Continued
Qantas has come under fire for charging some customers more when redeeming Qantas gift vouchers for flights. AFF members have uncovered countless examples where customers redeeming gift vouchers were shown higher prices for the same flights than Qantas’ website. This has likely resulted in many unsuspecting customers paying too much. The problem has existed for … Continued